Forum Discussion

LostinPhilly's avatar
11 months ago

Can't connect Express 3900R to Asus GT6

I have a Roku Express 3900R that will not connect to my new Asus GT6.  I have Verizon Fios, if that matters.  The error code is 014.30.  Just moved. Never had an issue with Comcast.  Any assistance would be greatly appreciated.  Thanks!

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    LostinPhilly 

    Your Express 3900 is a lower end unit that can only connect to a router using the 2.4 GHz WiFi band, on channels 1-11, using b/g/n protocols

    Your Asus GT6 may not have its 2.4 GHz WiFi band turned on, or if its on, may be configured to use a 2.4 GHz channel above 11, or protocols other than b/g/n (just g/n is not sufficient).