Forum Discussion

Maus6's avatar
Maus6
Reel Rookie
7 months ago

Cannot toggle through apps on my Home Page

This thread was originally opened by Smarty Pants in July. It was subsequently closed as "resolved" by RokuCarly.

No, it isn't.

I am experiencing exactly the same behavior. I have tried all the noted actions, e.g., reset, remotes, etc., none of which have worked. A separate magic remote produced no change as well.

Can someone advise? Roku is not offering any technical support. Is there a solution? I am wary of purchasing a replacement unit only to experience the same behavior.

Any help?

remotes

3 Replies

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    7 months ago

    This thread makes no sense as stand-alone thread. Perhaps start from the beginning, what's wrong? Give the model number and name of the Roku? 

    • Dfresh567's avatar
      Dfresh567
      Roku Guru
      7 months ago

      Tivoburkee Maus6 

      As the other replay to your post. There's plenty of us online that would be happen to lend a helping hand to see if we can help you with this issue.

      Like Tivoburkee was saying if you could provide everyone with as much info as you can related to your specific issue someone on here will be able to help you narrowing down the issue your having. I'm not familiar with the other individual or their issues. Even if it sounds like the exact same issue there's usually always unique factors related to an issue someone is having.

      Look forward to trying to help if I can

      • Maus6's avatar
        Maus6
        Reel Rookie
        7 months ago

        Thank you;

        The gist of the original thread was as follows:

        All of a sudden I can't scroll through the channels on my home page. I can use the menu on the left side of the screen, but when I try to toggle right so I can choose a channel it bypasses them all and highlights the right side of the screen.

        To detail this, in attempting to select any channel the cursor defaults to the add box on the right. You cannot scroll or select channels at all, but the left side menu behaves normally. Another odd thing: you cannot select "options." The system does not respond. I also noticed that where before there 31 channels available, the system now indicates there are 34 and sometimes 37 channels. Another oddity: the Roku channel logo won't display in the channel line up. It is one of the ones visible when the channel lineup loads.

        This same behavior was described back in July by several people. I have tried ALL of the suggested fixes to no avail. I have an older unit, but this behavior started a few days ago right out of the blue. According to the system function, there are no software updates pending and none has been loaded to this device since May.

        So, kind of stuck. I am wary of pursuing an upgraded replacement unit if there is a possibility that this will not solve the problem (also described as an outcome earlier).

        2720X--Roku 2

        S/N 1R64A6058176

        Software 11.0.0 Build 4195-06

        Any ideas?