Forum Discussion

Wadem58's avatar
Wadem58
Newbie
11 months ago
Solved

Cannot create account on TCL TV+

Once the app is downloaded and open, I go to signing, then go to sign up. A box appears and says "Let's create your account". I click Continue and the app closes. I uninstalled ,restarted my Roku TV, then reinstalled the app. Same problem. 

  • RokuERey's avatar
    RokuERey
    11 months ago

    Greetings Community users,

    Thanks for reaching us here in the Roku Community!

    The channel provider handles channel authentication. If you're having trouble with a channel, contact the TCL TV+ support team to set up your account.

    You can contact them here at TCL Support.

    Let us know if there's anything else we can further assist you.

    Thanks,
    Rey

11 Replies

  • Wade0830's avatar
    Wade0830
    Newbie
    11 months ago

    I am having the same issue. I tried through site as well and no luck. 

    If I watch without signing in I can watch an hour of one channel and then it changes back to ion channel no matter what

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        11 months ago

        Greetings Community users,

        Thanks for reaching us here in the Roku Community!

        The channel provider handles channel authentication. If you're having trouble with a channel, contact the TCL TV+ support team to set up your account.

        You can contact them here at TCL Support.

        Let us know if there's anything else we can further assist you.

        Thanks,
        Rey

  • renojim's avatar
    renojim
    Community Streaming Expert
    11 months ago

    Edit:  removing this because I misread the post.