Forum Discussion

Jetson77's avatar
Jetson77
Newbie
4 months ago
Solved

Cannot Connect error 014.40

Pleaseaddresses. HELP? Error 014.40 I can't connect my TV to any of my four wifi adresses.

tv & player wifi
  • RokuRhea-V's avatar
    RokuRhea-V
    4 months ago

    Hey Stacey84 

    Thank you for keeping us updated. I understand how tough this must be! Please note that we cannot disable the settings, as all Roku devices must be connected to the network to access streaming services. If you prefer a roku TV without the internet, you can still set up an antenna or cable to access over-the-air channels. For guidance on this process, please refer to the support page on how to set up and watch cable or satellite TV on your Roku TV system.

    Thanks,

    The Roku Community Team

9 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    4 months ago

    Hey Jetson77

    Thanks for reaching out!

    The error code 014.40 means that the Wi-Fi password you entered is wrong. Please double-check and try typing it in again. If the issue persists, I highly recommend contacting your internet provider for further assistance. 

    If you have other concerns, feel free to contact us.

    Thanks,

    The Roku Community Team

    • Stacey84's avatar
      Stacey84
      Channel Surfer
      4 months ago

      Same ring is happening to my tv. There is clearly a problem 

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        4 months ago

        Jetson77 and Stacey84 

        14.40 is a password issue/error.

        Try changing your wifi password to exclude any special characters. (just use numbers and letters).

        If using a wifi6 router, verify that you have WPA2 enabled under the Security settings. (can use WPA2/WPA3 as well, but need to have at least WPA2).

         

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    4 months ago

    Hey Stacey84 

    Thank you for keeping us updated. I understand how tough this must be! Please note that we cannot disable the settings, as all Roku devices must be connected to the network to access streaming services. If you prefer a roku TV without the internet, you can still set up an antenna or cable to access over-the-air channels. For guidance on this process, please refer to the support page on how to set up and watch cable or satellite TV on your Roku TV system.

    Thanks,

    The Roku Community Team