Can’t be reached by email
All of a sudden I could not use my Ryukyu I did a factory reset restarted my modem connected to the Internet and I keep on getting an error message that states my email cannot be reached. I’ve tried ...
Forum Discussion
Hi Ariesrose
Thank you for the post!
If you're experiencing issues with your Roku device even after performing a factory reset and trying different email accounts, there are a few additional steps you can try to troubleshoot the issue:
- Check your internet connection: Ensure that your internet connection is stable and that your Roku device is connected to your Wi-Fi network. Try resetting your modem and router to see if that resolves the issue.
- Verify your email address: Make sure that you are entering your email address correctly and that it is associated with an active Roku account. You can verify this by logging into your Roku account on the Roku website.
- Reset your Roku device: We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
- Update your Roku software: Ensure that your Roku device is running the latest software updates. You can check for updates in the Settings menu of your Roku device.
- Try a different network: If you are still experiencing issues after trying the above steps, try connecting your Roku device to a different network. This can help determine if the issue is with your Wi-Fi network or your Roku device.
We hope it helps!
Warm regards,
Lianna
Thank you, I’ve literally tried every single thing that you just went through. Took it to a friends house connected to their Wi-Fi was able to set Roku back up, got it home and will not connect to the Internet so it’s either a ONN TV issue or an Internet issue..
Hi Ariesrose
Welcome to the Roku Community!
Can you please provide us with more specific information about the issue you are experiencing? Do you encounter any error messages? Are all the other streaming channels operating normally? How long has the issue existed and what troubleshooting done to resolve the issue?
With detailed information, we will be able to assist you better.
Warm Regards,
LiannaYes, both my ONN Roku TVs stopped working. Both will not connect to the internet. But everything in the house does and works fine. I get a error code “014” when I check for network connection on the TVs. I’m on the phone with OON TV support now. As I’ve called Roku twice now and no help. ONN TV said it’s a bug on my router?! So now calling my internet provider. Ugh…
