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Qleth92's avatar
Qleth92
Channel Surfer
3 years ago

Cable Box connected. I can't change channels.

I work in an assisted living facility. A resident has a Onn Roku tv, and we've connected a DTA box to the TV and we have service. But apparently universal remotes don't work with Roku devices, and th...
payyourcell's avatar
payyourcell
Newbie
3 years ago

If you have a cable box connected to your television, and you're unable to change channels, you can try the following troubleshooting steps to resolve the issue:

  1. Check Connections: Make sure that all the cables connecting the cable box to your TV are securely plugged in. Ensure that the HDMI, component, or coaxial cable is properly connected. If using an HDMI cable, try a different HDMI port on your TV.

  2. Power Cycle: Turn off both the TV and the cable box. Unplug the power cables from both devices. Wait for about 30 seconds and then plug them back in. Turn on the cable box first and then the TV. This can often resolve minor issues.

  3. Remote Control: Ensure that the batteries in your cable box remote control are not dead. Replace the batteries if necessary. Check for any obstructions between the remote and the cable box that might interfere with the signal.

  4. Input Source: Verify that you have selected the correct input source on your TV. Use the TV remote to cycle through the input options until you reach the one where the cable box is connected.

  5. Cable Provider: It's possible that there might be an issue with your cable service. Contact your cable provider to check if there are service outages or known issues in your area.

  6. Check the Cable Box Display: Look at the front display or indicator lights on the cable box. They can provide valuable information about its status. If there's an error message or a particular indicator light is flashing, consult the cable box's manual or contact your cable provider for assistance.

  7. Remote Control Pairing: Some cable boxes require the remote control to be paired. Refer to the cable box manual for instructions on how to pair the remote if needed.

  8. Remote Control Programming: If you're using a universal remote control, make sure it is correctly programmed to work with your cable box. You may need to reprogram it if it's not responding.

  9. Reset or Reboot the Cable Box: Your cable box may have a reset or reboot option. Consult the cable box's manual or contact your cable provider for guidance on how to perform a reset.

  10. Technical Support: If none of the above steps resolve the issue, consider contacting your cable provider's technical support for further assistance. They may need to send a technician to check the cable box or your cable connection.

By following these steps, you should be able to identify and resolve the issue preventing you from changing channels on your TV with the cable box.