Forum Discussion

Barook's avatar
Barook
Reel Rookie
2 years ago
Solved

Broken USB power cable with long-range Wi-Fi receiver

In addition the the volume buttons on my Roku streaming stick+ 3810X series remote randomly working/not working, the metal USB piece on the USB power cable with long-range Wi-Fi receiver which plugs ...
TV & Player Setup
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Barook,

    Welcome to the Roku Community!

    Thanks for letting us know about this, and we apologize for the inconvenience this has caused you. That's not what we aim for.

    Please send me a PM with your Roku account email address, including the serial number/device ID on the Roku TV and a summary of the issue you are experiencing.

    We'll be able to assist you further from there.

    All the best,
    Chel

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Barook,

Welcome to the Roku Community!

Thanks for letting us know about this, and we apologize for the inconvenience this has caused you. That's not what we aim for.

Please send me a PM with your Roku account email address, including the serial number/device ID on the Roku TV and a summary of the issue you are experiencing.

We'll be able to assist you further from there.

All the best,
Chel

Barook's avatar
Barook
Reel Rookie
2 years ago

Hi, RokuJechealR the model is 3810X, but I can't give all the requested info since I am literally not able to view anything when I plug in my Roku device. I attached a picture of what is written on the physical device & hopefully that helps you: