Forum Discussion

Alatarius's avatar
Alatarius
Binge Watcher
2 years ago

Brand new roku remote keeps unpairing

I just received my new remote yesterday after purchasing it through this site. After letting charge for 24 hours to fully charge, it keeps un-pairing. Voice commands stop working and roku device (4k+ Ultra) keeps telling me I need to pair it. It only stays paired for maybe an hour.

I have tried re-pairing the remote, power cycling the device and factory resetting the device to no avail.
Please make quality device or go with a wholesaler that makes quality devices.

remotes

8 Replies

  • JacquieRose's avatar
    JacquieRose
    Newbie
    11 months ago

    I have had this issue for years and today I am giving up on the Roku streambar and am now looking for a replacement. My remote un-pairs multiple times a day. I have researched how to fix it many times and nothing seems to work. I feel like I have tried everything. but it just unpairs or loses wi-fi so many times that when I click on the remote it doens't work for 20 to 30 clicks until I remove the batteries and replace them and then hit the pair button. It works for about  minutyes and then unpairs agian. After three years of this I give up. I am now never going to buy a roku streambar ever again. It's just too frustrating with this remote. I am now looking for a different Brand to replace this with. I have never had such issues before and when I look it up - it seems this is a chronic problem that a  lot of people have. Just garbage!!!

    • Sk27's avatar
      Sk27
      Newbie
      9 months ago

      Roku remote is absolute garbage. I have been using Roku devices for a long time and had to buy atleast 5 to 6 extra remotes. I just bought 1 less than a year and it is already showing the quality of this trashy product. It keeps unpairing, had to reset and repair every day. It is also sticky and hard to press. Why cant a company of this size make a simple remote that has been in use for decades. My 10 year old Samsung remote does better job than this stupid trash…

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        9 months ago

        Welcome to the Roku Community, Sk27!

        Thank you for bringing your concerns regarding your Roku remote to our attention. We appreciate your patience as we work to assist you.

        To ensure we can provide the best possible support, please share your issues with your Roku. Additionally, if you could give any related details, it would greatly help us address your situation effectively.

        • Share with us the type of Roku remote you have?
        • Is there a pairing button at the back of the remote?
        • The serial number of the Roku player to which this remote is paired.
        • Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
        • When and where did you purchase this?

        Thank you for your cooperation!

        Best,
        Jharra

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Alatarius

    Thanks for posting here in the Roku Community.

    We're sorry to hear about this experience, and we'd like to assist you further. Kindly be advised that we've reached out to you via private message here in the Roku Community. To check our message, navigate to the upper right corner of your web browser with the mail icon since we've reached you from there.

    We hope to hear back from you.

    Best wishes,
    Kash

  • jontalk's avatar
    jontalk
    Roku Guru
    2 years ago

    AlatariusHave you looked into the WiFi congestion? If not, I'd recommend use of WiFi  Analyzer for Android, or something similar for IOS. That way you're able to see how many neighbors are using the same band/channel for connecting.  Once you're able to identify how many are on the same channel, you can log into the router and change to one that has fewer users. As you know, the remote uses WiFi direct so if there's lots of congestion, it may have trouble keeping connected. Its worth a shot anyway

    • Alatarius's avatar
      Alatarius
      Binge Watcher
      2 years ago

      The router is maintained by my ISP since they have a contract with the Amazon Eero. We don't even have the ability to add parental controls or even MAC Address filtering with our ISP. As for using an WiFi analyzer, it's not compatible with my phone since I have a dumb phone.

      What other solutions do you recommend?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Alatarius,

        Greetings from the Roku Community, and thanks for letting us know!

        We'd love to assist you further with this issue that you're having with the Roku remote. Please check out this support article here on how to set up your Roku voice remote.

        We hope this helps.

        Regards,                                                                                                                                              John