Both Rokus unable to connect to WiFi Xfinity Modem
I looked at streaming channels all yesterday (Saturday) and nothing changed in my wifi environment....same router, etc. All of my other devices connect to wifi which has a very strong signal. The Rokus have stopped connecting to Wifi. I have done everything except a "system restart". I spoke with my internet provider and they can't isolate anything simply because all of my other devices are connecting to wifi. I contacted the Roku team. A guy came on and had me disconnect the television, router and roku device for 10 minutes. I disconnected them for at least 20 minutes and never heard back from him. The next thing I heard was a dial tone. I heard that the Roku folks are not strong in the customer / technical support area. This was pretty evident since he never came back and the problem still persists.
The only common denominator is the roku boxes. Both going south at the same time? That's pretty darn suspect. What's the problem here?
Hi, Carolynmil
Thanks for the post.
We're aware of the issue, and this has been coordinated with Xfinity. In the meantime, we recommend to create a separate Wi-Fi channel with 2.4 GHz network from 5GHz. Then, connect your Roku streaming devices to the 2.4 GHz network temporarily as the internet service provider is working on the issue.
For your guidance, you can visit Xfinity's official support on How to change your home network's WiFi channel selection or mode
Additionally, we advise to continue working with Xfinity's support for a workaround or an update regarding the issue.
We hope for your patience and understanding as we work on this.
Best wishes,
Kash