Forum Discussion

KPR1000's avatar
KPR1000
Reel Rookie
2 years ago

Bluetooth? Seems to have disappeared from my Roku device.

I have a Roku Tv. The pairing option used to come up on the screen , now it doesn’t. It was easy to pair my Bluetooth speaker , and my speaker make, would come up on the screen as being recognized. N...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi KPR1000,

A warm welcome here in the Roku Community!
We understand you're having a problem with your Roku TV since it will not connect your Bluetooth speakers and the Bluetooth option has disappeared. We're happy to assist you further. Please check out this support article here.

Let us know how it works, and we will continue to assist you further.

Kind regards,

John

KPR1000's avatar
KPR1000
Reel Rookie
2 years ago

Hi John, this is what used to come up under devices. Now all that is available is remote and speaker. The Bluetooth Device option is missing and is what is required to pair my speaker. Like I said, the option was there before , I could connect my Bluetooth speaker and get great sound, but now that option is gone. I did a factory reset , and a system restart , unplugged both devices and powered them up again, but still no Bluetooth Device option on the menu. Any other ideas? 

Thanks, Kelly

(In use)

Remote

Speaker

Bluetooth device

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Thanks for clarifying, KPR1000.

    May we know when did you start seeing the issue? Would a system restart help? (Go to Settings > System > System Restart) Also, if you happen to have another Roku device, does the same issue occur? Lastly, may we know the device's running OS? (Go to Settings > System > About).

    We'll appreciate your response regarding this matter.

    Regards,
    Janadee

  • Vasyl's avatar
    Vasyl
    Newbie
    10 months ago

    Have same issue. My tv didnt see bluetooth speaker in inches away from tv. My phones can see it but not tv. Was trying factory resets as dont have any other reset options

    • Wildthing03's avatar
      Wildthing03
      Newbie
      10 months ago

      I am having the same problem since the update you done today lost Bluetooth option,please help us

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        10 months ago

        Thanks for posting here in the Roku Community, Wildthing03!

        We understand that the Bluetooth option on your Roku device has disappeared and we want to look closely into this for investigation. 

        To assist us with this, please tell us more about...

        • When did you first notice this issue?
        • What troubleshooting steps you have tried so far?
        • If this has happened after an update, could you tell us the software version of your Roku?
        • What specific Roku device is affected by this?
        • Could you provide a photo of the issue?

        With more information,  we'll be able to assist you better. 

        Thanks,
        Emman