Forum Discussion

MWilhelmsen90's avatar
MWilhelmsen90
Reel Rookie
2 years ago

Bluetooth Headphones & Phone will pair with Roku TV but won't connect

I have a Roku 55R6A5R TV with Bluetooth capability. I recently tried to pair my wireless headphones (Sennheiser HD1). The TV can find the headphones and pair, but is unable to actually connect. The T...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Olli,

Thank you for your cooperation!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Thanks,

John

cyberlopez6's avatar
cyberlopez6
Newbie
2 years ago

I have the same problem.  I have tried multiple headsets, and they pair, but then fail to connect.

Model# 65R6A5R

Serial# X01300FDM4NJ

Device ID: SONY739DM4NJ

Tracker ID: NJ-080632

  • cyberlopez6's avatar
    cyberlopez6
    Newbie
    2 years ago

    Resolved:  I found a Reddit post that suggested Restarting the TV via Settings->Power and this resolved this issue.

  • Olli's avatar
    Olli
    Reel Rookie
    2 years ago

    cyberlopez6 

    Great !!! That worked for me as well!! Great research cyberlopez6 !!!!

    But this unfortunately doesn't put Roku in a good light. A huge lack of knowledge and there great troubleshooting guide "How to resolve issues connecting a Bluetooth device to your Roku device" doesn't mention that at all.

    Thanks for your great work cyberlopez6 !!!

  • greginga's avatar
    greginga
    Channel Surfer
    2 years ago

    cyberlopez6  Thank you! I was having the same problem and that solved it for me. It seems Roku Support's idea of troubleshooting is to send you the instructions you already have and links to the guide you can easily find on your own with the suggestions that you just told them haven't worked.