Forum Discussion

MarkF's avatar
MarkF
Binge Watcher
2 years ago
Solved

Audio Volume suddenly limited

A couple weeks ago one of my two Roku setups set some sort of volume limit on everything, and I cannot figure out the issue.  

I have two identical setups. Each has the Roku connected to a Surround Sound Amp.   The problematic setup only goes to a certain volume level and no higher.  I can see on the Amp's display that the volume number is increasing to its max, but the volume coming from the speakers is much lower than it used to be.  It's like a big shift down.

My other identical setup continues to blast to extremely high volume levels, no problem.

I have not touched the Amp settings.  And I have not made any settings changes to the Roku.  I've checked Roku's Sound Leveling/Night mode and that is off.

Of course I have done a system restart on the Roku. I don't really want to reset to factory settings unless I really have to try that.

I think maybe I'll swap the Rokus and see if the problematic setup still has the problem, or it's moved to the other TV.

But does anyone have any idea what this could be?

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hello Community users,

    A warm welcome to the Roku Community!

    We understand that you are experiencing volume issues with your Roku device, and we appreciate the troubleshooting steps you've already taken. If you are having audio problems with your Roku Ultra on all channels, here are a few things you can try:

    • Check Audio Settings: Check the audio settings on your Roku Ultra to make sure they are set up correctly. You can do this by going to Settings > Audio. Ensure that the audio output is set to your desired device (TV, soundbar, etc.) and that the audio mode is set to "Auto" or the recommended audio format for your setup.
    • Restart Roku device: Restarting your Roku Ultra may resolve any audio issues you are experiencing. To do this, go to Settings > System > System Restart.
    • Check Channel-Specific Audio Settings: Some channels may have their own audio settings that could be affecting the audio output on your Roku Ultra. Check the audio settings within each channel to ensure they are configured correctly.

    We hope this is helpful. We are eager to hear from you and investigate this issue closely.

    Best regards,
    Jharra

11 Replies

Replies have been turned off for this discussion
  • Benendanti's avatar
    Benendanti
    Newbie
    2 years ago

    I'm glad it wasn't just me! I noticed the volume is stuck at about "20" and won't go any higher no matter what the rating is. It's really annoying and I frequently can't hear a thing. I noticed that a few apps started doing normalization affecting other devices but nothing like the Roku's limits. I had to hook up my Roku to my sound system, which is fine, except that it limits me to listening to only a single audio channel for now (I like having several device audios on simultaneously). 

    Hope this gets fixed. 

  • StevenCee's avatar
    StevenCee
    Roku Guru
    2 years ago

    MarkF  I've had the exact same issue, and it's really driving me crazy!  No matter how high the volume numbers on my screen go, the volume stays very low, which is extremely trying, when listening to musical performances, in particular. I used to go no higher than maybe 39, now I can go up to 75, and it's not even as loud as 39 used to be!  What could be causing this??  I've looked all over to see if there's some kind of master or baseline universal volume setting, or some kind of limiter function I may have accidentally triggered, but could find none.  Of course, no matter what the volume is set at, commercials still have the ability for their volume to jump up much higher!  Which leads me to believe it's not a problem with my TV set (TCL 55625 Roku TV), but a software issue, since commercials' volume goes higher than whatever show I'm watching.

    • uric's avatar
      uric
      Reel Rookie
      2 years ago

      Restarting (reboot) the Roku solved that problem for me, every time it came up.  Soft restart has been good enough as a band aid, although this is not the ultimate solution to poor programming and sluppy quality assurance.  I worked a few decades in consulting for IT project development and realized that it happends in almost any company so this Roku issue could be the result of "SNAFU" style software development. Let us hope that some day Roku management will be concerned enough with the criticism to take action and  lean on the developers (or contractors)  to fix that software issue (and hire good .....and probably expansive, developers, to fix it)

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        2 years ago

        Hello Community users,

        A warm welcome to the Roku Community!

        We understand that you are experiencing volume issues with your Roku device, and we appreciate the troubleshooting steps you've already taken. If you are having audio problems with your Roku Ultra on all channels, here are a few things you can try:

        • Check Audio Settings: Check the audio settings on your Roku Ultra to make sure they are set up correctly. You can do this by going to Settings > Audio. Ensure that the audio output is set to your desired device (TV, soundbar, etc.) and that the audio mode is set to "Auto" or the recommended audio format for your setup.
        • Restart Roku device: Restarting your Roku Ultra may resolve any audio issues you are experiencing. To do this, go to Settings > System > System Restart.
        • Check Channel-Specific Audio Settings: Some channels may have their own audio settings that could be affecting the audio output on your Roku Ultra. Check the audio settings within each channel to ensure they are configured correctly.

        We hope this is helpful. We are eager to hear from you and investigate this issue closely.

        Best regards,
        Jharra

  • MattMartin's avatar
    MattMartin
    Newbie
    11 months ago

    I have the same issue. I’ve had it for a long time. I just found the solution. 

    get rid of Roku. 

    apparently, it still the only way to get the attention of the developers.  

    good luck to everyone who stays with them. 

    • uric's avatar
      uric
      Reel Rookie
      11 months ago

      Adopting this approach, one may apply a similar solution to any human who endures hunger... Great thinking!!!