Asking if I’m home or at a hotel or dorm

Hello Mative

Thanks for posting here in the Community.

We appreciate your patience regarding this matter. I understand that you are unable to connect your Roku device using hotel/dorm wireless network.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Have you tried connecting your device to an alternate wireless network, such as a mobile hotspot, to see if it will connect?

Follow these steps to connect to the internet:

-After you arrive at your destination and set up your device, initiate and authenticate the connection to the internet using the instructions below.

Initiate the connection

-Open the Settings menu on your Roku device to initiate the connection.

-Press the Home button  on your Roku remote.
-Scroll up or down and select Settings.
-Select Network.
-Select Set up connection.
-Select Wireless.
-From the list of available networks, choose the wireless network for the hotel or college dorm. -If you do not see the network, select Scan again to see all networks.
-After your Roku device connects to the network, select I am at a hotel or college dorm.
For full information on this, you can take a look at this link: How to use Hotel and Dorm Connect to connect to the internet 

Please try doing this and see if it helps with what you're experiencing.

Regards,
Karla