Forum Discussion

3 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Hey! Seahawkfanguy​ 

    I understand you're unable to reinstall apps on Roku. Could you share any error message prompting when trying to install those mentioned apps? This will help us identify your issue accurately.

    Hoping to get some response soon!

    Roku Community Team

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    Seahawkfanguy​ 

    Try performing a Search (from the left side Home Screen menu) for the affected channels/apps).

    If they show up and only allow you to "open" them, then they are still installed but may be encountering a bug where they are just "invisible" on the Home Screen.

    Sometimes, performing a Software Update (Settings/System/Software Update) and then performing a System Restart (Settings/System/System Restart or Settings/System/Power/System Restart) will make them visible again.

    Otherwise, you can access a hidden menu, locate the apps, remove them, and then reinstall them. (install them using the device, not the online Roku Channel Store to prevent the bug from reoccuring).

    Using your Roku remote, press Home at least 3x.  Then press Up 2x.  Then press left, right, left, right, left.  (this should open a Channel Info screen).

    Scroll down to the affected app and press OK button.  Select 'Remove App'.

    Press the Home button to close the screen when finished.  Perform a System Restart and then perform a Search for the app and install from the device directly.  The apps should now hopefully be present on your Home Screen.

    --------

    If, when performing your initial Search for the app does not present you the option to 'Open App', then you have something else going on and more info is needed.