Forum Discussion

craigbare's avatar
craigbare
Reel Rookie
2 years ago

Any problems with Roku and Samsung smart TV's

I disagree I have Phillips, LG and a Samsung. Roku will work on all 3 but on the Samsung it gets stuck on commercials and cant go back to the show. Also have other issues with Samsung where a game bo...
TV & Player Setup
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi craigbare,

Greetings from the Roku Community!

We see that you're having an issue with your Roku device when connected to your Samsung TV, and we'd like to understand this better.

When you say stuck on commercials, could you tell us under what channel this is, and does a simple restart help fix this? Have you tried any troubleshooting, and what did not work?

With more information, we'll be able to assist you.

Thanks,

Rey

  • craigbare's avatar
    craigbare
    Reel Rookie
    2 years ago

    So if I am watching a show like now Ancient aliens. When it goes to commercial at the end of the commercial it stops on last frame and i have to back out with the arrow and start the show again but it doesn't start at same spot so it is annoying. The reason I think it is Samsung Issue is the Samsung was the only one in the house doing it so I switched Roku with my room and it started doing it right away and now the one in my room does it also.  it is a lg and I have had it for years and it never did it before then.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      craigbare

      Thanks for the update,

      Do you also see this happening in a certain commercial? Have you tried any other content to see if it still persists?

      Please keep us posted.

      Thanks,

      Rey