Hi schufflz,
We're really sorry about the trouble with private listening. We understand that this is affecting a couple of users. Besides the info you've already shared, we'd like to know which specific channels you're trying to access where you run into this problem. Also, have you tried different Bluetooth headphones to see if they have the same issue?
Please keep us posted!
Regards,
Rey
"A couple" of users? How absolutely insulting. The issue has been clearly iterated by a number of people and it's obviously your device that's at fault. Fix it or lose customers. I don't have the time or inclination to do unpaid research for you.
I am having this same issue on a TCL 6 series Roku TV (not a cheap TV) and have had this issue for some time. Watching the TV but using headphones connected to the Roku app on my Pixel 8 Pro causes constant disconnects/reconnects/drops of the audio. The app and Roku O/S are all up to date. Tried different BT headphones (no luck). Each time the audio disconnects watching Netflix, causes Netflix to pause and reload (circle of death) and then video content resumes play which basically makes watching Netflix with headphones unbearable and pretty much impossible. Like listening to a random skipping CD!! Distance to TV is less than 10' and phone wifi is not the issue as the listening position is line of sight to the nearest access point. TV itself is hardwired cat6 to the switch so the issue is not that either. I have gigabit fiber service! Frustrated...
Hi, Kheerema.
Thank you for joining us here in the Roku Community!
We understand that you're having an issue with the private listening. No worries, we're here to help.
To start, have you tried uninstalling and reinstalling the app? If so, try turning off the notifications when using the Roku app. This may be why it affects the performance of private listening.
Please keep us posted.
Regards,
Reynan
A couple user's?!?!?! I'm sitting here scrolling this thread right now as I'm trying to watch Apple TV, Netflix and Prime Video with the exact same issue everyone else has been explaining. Both my Roku's has been doing this **bleep** for year's now. On different TV brand's, at least 8 different Bluetooth devices and it's the same exact issue on all the different variables. Pretty annoying when the audio skips every 20 seconds or so. Really pissed that I have 2 extra brand Roku's sitting in the box's as backup's and I already know it won't matter
I uninstalled and reinstalled the mobile app. I am still getting cut outs on the private listening, and the audio is toggling for a second between the TV audio and then back to private listening. This is so annoying as you can't really use private listening at all!!!!!!!!!
I have turned phone notifications off and that has had zero affect on this issue. This issue is completely unresolved.
