Forum Discussion

Holtsie's avatar
Holtsie
Reel Rookie
11 months ago
Solved

ALL Antenna channels lost roku TCL TV

There is an issue with the TCL Roku antenna channels. I have a brand new TCL Roku TV and Every few days the 28 antenna changes disappear from the Live TV menu.  the only way to have them display aga...
  • RokuJechealR's avatar
    RokuJechealR
    11 months ago

    Hi Holtsie,

    Welcome to the Roku Community!

    We understand you are having trouble with the local channels on your TCL Roku TV.

    Please note that the Live TV Guide and the Live App Tile on the home screen are separate instances. Do you have a Live TV tile app on the home screen?

    The OTA channels will only appear in the tile that says “Live TV Guide.”

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    All the best,
    Chel

  • RokuJechealR's avatar
    RokuJechealR
    11 months ago

    We appreciate your response and for the additional details, Holtsie.

    Are you selecting the "LiveTV" tile on the Home Screen located with the apps/channels or the "LiveTV" menu item from the Home Screen Menu on the left side?

    If you select LiveTV from the left-side menu, you will not get your Antenna/over-the-air/locals. You need to select the tile to see and receive them.

    In the meantime, we recommend to follow the steps provided below:

    1. Got to Home
    2. Got to Settings.
    3. Got to TV inputs
    4. Go to Live TV
    5. Go to Manage channels
    6. Click Hide streaming channels, then go back and scan for antenna channels.

    Please keep us posted on how it works this time so we can continue assisting.

    All the best,
    Chel

Holtsie's avatar
Holtsie
Reel Rookie
11 months ago

Thank you for the reply. The app I am using on the Home Screen is called “Live TV Guide”. When I open it, my antenna channels are missing. The only way I can access the antenna channels is by going to Settings/ Tv Inputs/live tv/ manage channels. When I do that, all of the antenna channels are suddenly present. 

another note: 

You can see in the pictures attached, I have my local antenna channels saved as “favorites”. When I open the live tv guide, those favorites are missing completely. You can see I have them as favorites though in the other picture.
When I turn on the tv and my favorites are missing, that’s how I know I’ll have to go to settings/ tv inputs/ live tv to access my antenna channels. 

 

RokuJechealR's avatar
RokuJechealR
Retired Moderator
11 months ago

We appreciate your response and for the additional details, Holtsie.

Are you selecting the "LiveTV" tile on the Home Screen located with the apps/channels or the "LiveTV" menu item from the Home Screen Menu on the left side?

If you select LiveTV from the left-side menu, you will not get your Antenna/over-the-air/locals. You need to select the tile to see and receive them.

In the meantime, we recommend to follow the steps provided below:

  1. Got to Home
  2. Got to Settings.
  3. Got to TV inputs
  4. Go to Live TV
  5. Go to Manage channels
  6. Click Hide streaming channels, then go back and scan for antenna channels.

Please keep us posted on how it works this time so we can continue assisting.

All the best,
Chel

  • Holtsie's avatar
    Holtsie
    Reel Rookie
    11 months ago

    Wow, you are correct. This is so confusing though, because the app and the tile are identical! The trick is to have “Home” highlighted on the left side bar, and choose the Live TV guide APP. 

    Do Not choose “Live TV” on the left bar, and then select Live TV. It will not show antenna channels. 

    Thanks for your help! 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      11 months ago

      We appreciate your update, Holtsie!

      Thanks for sharing your thoughts; we value your feedback as our valued customer.

      We couldn't be happier to assist you, and we thank you for providing us with this fantastic opportunity. We are glad the post above helped clarify your trouble accessing your local channel.

      If you have any other questions or concerns, please let us know.

      All the best,
      Chel