Airplay disconecting after a minute or two
For the last few weeks, every day, I have had an issue with AirPlay disconnecting within a couple of minutes. It does not matter if it is audio only, like podcasts or screen mirroring. The only sol...
Forum Discussion
Hi BAMHousehold,
Welcome to the Roku Community!
Thank you for letting us know about the issues you've been experiencing with the Airplay feature on your Roku TV. No worries! We're here to investigate further.
- Could you please send us the software version of your Roku device by going to Settings> System> About?
In the meantime, you may also reset the existing paired devices on your Airplay by navigating to your iPhone's Settings > Airplay > About Airplay.
We look forward to hearing from you soon.
Thanks,
John
This has been happening to me as well for several weeks and is VERY ANNOYING! I have to power cycle my Roku TV every time I want to use AirPlay. Resetting my AirPlay devices has not fixed the issue. Resetting my router has not fixed the issue. Happening with multiple AirPlay capable devices. There has been at least one update to my TV since this started that still has not fixed the issue. We demand an update and resolution on this issue RokuJohnB.
TCL Roku TV - software version 14.0.4 - build: 12221
Same thing happening to me. Without fail. Have tried all basic troubleshooting, resets. So awful to have this functionality ruined after working for so long, there has got to be a solution 😩
Thanks for letting us know, Gatorguy611​!
We've seen you're also facing issues with AirPlay, and are here to help!
Can you share some device info here so we can take a look?
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times)
Looking forward to hearing from you!Roku Community Team
Attached is information requested:
Roku device model, Device ID, Serial Number, and Software version:
3941X - Roku Express 4K+
SO7P216J60WY
X01600MJ60WY
14.6
Tracker information photo below
