Forum Discussion

Morglsc's avatar
Morglsc
Newbie
12 months ago
Solved

Airplay connecting but not playing

I recently bought the Roku onn 50 inch tv only 4 months ago. I’ve been having problems connecting to my airplay since getting it. All the devices have been updated and connected to the same network. Whenever we try and airplay the tv will go to the airplay screen and say device connected, but the video won’t play. How do I fix this? I’ve tried unplugging it and restarting it. #airplay 

airplay & screen mirror
  • RokuTakashi's avatar
    RokuTakashi
    4 months ago

    Welcome, Lau2​ 

    Thanks for reaching out. I understand that your AirPlay is not working with your Roku, and we're here to help.

    Here's a helpful link on how to set up the AirPlay. This also includes steps and guides on how to fix issues related to AirPlay.

    Hope this helps, and keep us posted!

    Thanks,

    Roku Community Team

13 Replies

  • Guero606's avatar
    Guero606
    Newbie
    26 days ago

    So no solution here? Just restart everything and hope for the best.  If that doesn’t work, buy a different brand. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      26 days ago

      Hey! Guero606​ 

      I understand you're looking for a resolution. Could you tell us about the behavior you're experiencing with AirPlay so we can help take a look?

      We'll wait for your response!

      Roku Community Team

  • Ptee's avatar
    Ptee
    Reel Rookie
    2 months ago

    I regret getting Roku. Thought it would work reliably with airplay and clearly it doesn’t and they don’t care.

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      2 months ago

      Hi there! Ptee​

      We understand you're experiencing issues with AirPlay on your Roku. To help us with the investigation, could you please provide this following info. 

      • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
      • Tracker ID, GC version, Software version, and build: (press Home 5 times, then Back 5 times when the issue occurs)
      • Make and model of the phone.


      Looking forward to your response!
      Roku Community Team

      • Ptee's avatar
        Ptee
        Reel Rookie
        2 months ago
        • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).

        14.6

        X02500N*****

        • Tracker ID, GC version, Software version, and build: (press Home 5 times, then Back 5 times when the issue occurs)

        this action doesn’t work. Only 5x home and uprightdownleft and 5x home ffwdplayrevplayffwd

        • Make and model of the phone.

        iPhone 16 up to date

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    12 months ago

    Hi Morglsc,

    Thank you for your first post here in the Roku Community!

    We acknowledge this issue you've been experiencing with AirPlay on your Roku TV. We're glad to assist.

    The simplest approach to getting AirPlay working again is to unplug your Roku TV from the power source for approximately 60 seconds and try rebooting your phone as well. After doing so, re-launch AirPlay once more and see if there will be a difference. Also, try rebooting your router, as this may be a factor in why content does not reflect on your device.

    If the problem still persists, keep us posted.

    Best regards,
    John

    • Thekid14's avatar
      Thekid14
      Newbie
      6 months ago

      It happened to mine too and I did what you said and it still happens. Any other idea?

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        6 months ago

        Thekid14 

        Thanks for letting us know about the issue with AirPlay and Apple TV not working on the Roku device.

        In this case, we suggest these quick steps to help you out: navigate to Settings > Advanced system settings > Network connection reset > Reset connection.

        Additionally, could you please restart your router/modem and mobile device, and then attempt to reconnect your Roku device?

        Let us know if this works for you!

        Roku Community Team