My guide on both my TCLs just stopped. Installed the icon back to antenna from live tv, changed the zip code, had to do a rescan of channels and working for now.
TCL 55P607 Serial #YS000P125788 Device ID #8SF000125788 Software Version 11.0.0 Build 4193-30
Region-Pacific NW
Occurs on all OTA channels
Tracker ID #88-237-524
I go to any OTA channel and hit the left arrow button to view the "Guide" I can see the streaming channels Information for what is showing, but all OTA channels shows "No Information" for ALL the OTA channels.
I have changed Zip codes, renamed the Icon, rescanned OTA channels and unplugged TV.
Hi gillesC,
Thanks for providing the information needed.
We'll go ahead and send this over to the Support team for investigation. We'll get back to you once we have an update available I'll be sure to let the Community know.
We appreciate your patience in the meantime.
Best regards,
Mary
Yes, ever since the update in May, 2022, Antenna channels Program shows "No Program Information". Antenna picking up the channels as always. When in channel it will show what the show is, but I know that cause I am watching the show! I have tried everything. Scanning channels for Antenna again and again and again,. Reset, turned off after each to see if that will work. all the years I have had this Roku TV it has been perfect. What's up?
Hi everyone,
Thanks for the posts.
Other Roku users have reported that changing the zipcode and then rescanning for channels resolved their issue. We would recommend trying that troubleshooting step and keeping us posted what you find out.
If you are still experiencing an issue after following the steps above, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate the issue further.
Thanks,
Danny
Danny Robot: the issue of No Program Info on the OTA channel guide persists after doing ( almost ) everything you suggested here.
How do you explain the fact that of my 7 scanned in OTA local broadcast channels, one has program info displayed properly ( my local PBS station) , but the other six show none ?
Having noted that , ALL the OTA channels still show proper program info in the display at the bottom of the screen when you first click in, regardless. How can I see one version of program info but not the other ?
The channel guide is obviously working, but it looks to me there is nothing being sent from Roku servers to download and display. I think the problem is on your end...
