Forum Discussion
andyross
2 years agoRoku Guru
If you have access to the original account on the Roku website, you can try removing it from the device list. Not sure if that will prompt it to ask for a new account.
Otherwise, a factory reset may be the only option.
RobRobinet
2 years agoReel Rookie
I do not have access to the original account. I'll try a factory reset. Thank you.