Forum Discussion

WildOne87's avatar
WildOne87
Reel Rookie
3 years ago
Solved

Activation Link & QR Code Not Working

Had to reset the network on my TCL Roku TV, afterwards my apps wouldn't load. Factory reset the TV and the QR Code to activate my account, nor the email works. I have even changed the email with my R...
  • RokuJohnB's avatar
    RokuJohnB
    3 years ago

    Hi TooTallSTL,

    Thank you for keeping us posted!

    We understand you're having a problem scanning the QR code to activate your Roku. No worries! We will be more than happy to assist you further. Please try restarting your modem and router. After doing so, you will need to factory reset your Roku by hitting the star button on the Roku remote and choosing factory reset before attempting to scan the QR code once more.

    Please keep us updated if the issue continues.

    All the best,

    John

WildOne87's avatar
WildOne87
Reel Rookie
3 years ago

The other internet connection I tried was my mobile hotspot.

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
3 years ago

WildOne87,

We appreciate your responses,

Have you tried resending the email activation link when switching to a mobile hotspot? 

If you continue to have issues with the activation email, you can get the activation link by scanning a QR code with your phone's camera. To do this, press star button on Roku remote on your remote and select Activate with a QR code. Either way, you can try again at a later time.

Thanks,

Arjiemar

  • WildOne87's avatar
    WildOne87
    Reel Rookie
    3 years ago

    The QR Code doesn't load. And yes, I tried resending it after I tried my homes wireless internet, my homes wired connection and my mobile Hotspot.  I tried all 3 connections, and resending the email after I tried using a different email address.

    • TooTallSTL's avatar
      TooTallSTL
      Reel Rookie
      3 years ago

      I have a Roku device and a TV that were frozen when connected to internet.. so I followed the factory reset and now I am also stuck in activation. QR code won’t pop up, it just thinks and thinks and then goes back asking me to enter my email. I have tried 2 different WiFi networks one was 2.4 a one was 5G and the wired and then hot spot. Nothing works. 

      I out in my email and it goes back to network failure or says something about email can’t be reached.. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hi TooTallSTL,

        Greetings and welcome to the Roku Community!

        We appreciate you for letting us know about your concern. Have you tried using the link activation that is sent to your email address? Also, what specific Roku device are you having issues with? 

        In addition, you can send us an image referring to the QR code activation loading error for us to have a clearer sight of the issue.

        We look forward to your response regarding this,

        All the best,
        Kash