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WildOne87's avatar
WildOne87
Reel Rookie
3 years ago
Solved

Activation Link & QR Code Not Working

Had to reset the network on my TCL Roku TV, afterwards my apps wouldn't load. Factory reset the TV and the QR Code to activate my account, nor the email works. I have even changed the email with my Roku account and I still get the error that I can't be reached at that email. No email came into my spam folder on either email addresses either. Tried wireless, wired to my home network and even tried another internet connection and none of them worked.

  • RokuJohnB's avatar
    RokuJohnB
    3 years ago

    Hi TooTallSTL,

    Thank you for keeping us posted!

    We understand you're having a problem scanning the QR code to activate your Roku. No worries! We will be more than happy to assist you further. Please try restarting your modem and router. After doing so, you will need to factory reset your Roku by hitting the star button on the Roku remote and choosing factory reset before attempting to scan the QR code once more.

    Please keep us updated if the issue continues.

    All the best,

    John

18 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    3 years ago

    Hi WildOne87,

    Warm greetings from the Roku Community, and thanks for getting in touch.

    We appreciate the attempts at troubleshooting, and we'd like to take a closer look into it and see what other options we can suggest for this.

    It seems like you haven't tried connecting that device to a mobile hotspot. Give it a try, then try again to see if you're still seeing the same issue occur.

    Please keep us posted!

    Regards,

    Rey

    • WildOne87's avatar
      WildOne87
      Reel Rookie
      3 years ago

      The other internet connection I tried was my mobile hotspot.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        3 years ago

        WildOne87,

        We appreciate your responses,

        Have you tried resending the email activation link when switching to a mobile hotspot? 

        If you continue to have issues with the activation email, you can get the activation link by scanning a QR code with your phone's camera. To do this, press star button on Roku remote on your remote and select Activate with a QR code. Either way, you can try again at a later time.

        Thanks,

        Arjiemar

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Williehawk,

      Welcome to the Roku Community!

      Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? What troubleshooting steps have you already taken to try to resolve the issue?

      For more information on this issue, visit our support page here.

      With more detailed information, we will be able to assist you further.

      All the best,

      Chel

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi joeindallas,

    Thanks for reaching out here in the Roku Community!

    We hear you especially since it's your first time activating it. We'd like to help. 

    Performing a factory reset on a device will help, especially for removing bugs. Stuck on activating might be caused by a network issue. Try switching to an alternative network, like a mobile hotspot, or a refresh on your router to see any differences.

    But if still no dice. get back here and we'll further look into it.

    Thanks,

    Rey