Forum Discussion
kaaargh
11 months agoReel Rookie
Thanks for the reply, and you are probably right. The problem is, if I was to replace the internals new, it would cost more than a new tv. If I replace with used, I have no way to know if the components are good or not.
RokuJanadeeK
11 months agoRetired Moderator
Hi Community users!
We appreciate your posts regarding the issue with Roku TV constantly rebooting. We understand and hear you.
If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Troubleshooting steps you have taken.
Note: This message is for affected users who have not yet shared their device details. If you have already provided us with the information, rest assured that we have already forwarded it to the appropriate team for review.
We look forward to your response.
All the best,
Janadee
Janadee
- kaaargh10 months agoReel Rookie
The tv will not stay on long enough to do any of this.
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