50” Hisense Roku TV Keeps Rebooting
My tv comes on and all the apps are there, no matter which I selected, it shuts off and reboots. I tried the reset button the back of the tv but it was the same issue and now reboot is happening even...
Forum Discussion
My television is doing the same thing. It’s only my Roku televisions that I am having this problem with. I did a factory rest and changed the source of power and it still keeps resetting in the middle of my tv shows.
I've had my 65" hisense roku tv since feb 2020. About a week ago I turned it on, and the hisense roku screen came on for a couple of seconds, then black screen for several seconds. This keeps repeating.
After many web searches I reset with the button on the back, I long pressed the power button while plugged out, I tried a different outlet, I changed the remote batteries, etc etc.
I came to the conclusion that it needs a firmware update because it is in a boot loop
After 3 attempts on hold to hisense totalling over 2.5 hours, I finally got through to someone, who went through a generic troubleshoot, then told me it was a roku issue. I contacted roku customer service, who did the same types of troubleshoots, then told me it was a hisense issue.
I called hisense again and told them that roku insists it is a hisense issue, and the rude agent argued with me for a while, then finally said my tv is too old for them to help me with anyway as it is out of warranty.
I called roku again, and they explained that any roku firmware needs to be loaded via an on screen menu, and, as my tv will not stay on long enough to get there in the first place, it is a hisense hardware issue.
In the meantime, hisense replied to my many emails telling me that it is a roku operating system, so roku need to fix it.
I got on to roku live chat and explained all of this and the agent told me to contact hisense.
So, my tv loops from home screen to black, and back again, and my customer care questions keep looping from hisense to roku and back again.
The only conclusion so far is that neither roku nor hisense back up their televisions enough to ever trust either of them again, and I seem to be stuck with a nonfunctioning tv that neither will help with.
Has anyone been lucky enough to get further down this rabbit hole to a solution or have any more ideas on where to go next?
If anyone has read this far, thanks for that at least anyway!!
I think the only thing you can do at this point is to start replacing circuit boards (if that's possible). It seems that no company stands behind their products once the warranty runs out these days.
Thanks for the reply, and you are probably right. The problem is, if I was to replace the internals new, it would cost more than a new tv. If I replace with used, I have no way to know if the components are good or not.
Hi Community users!
We appreciate your posts regarding the issue with Roku TV constantly rebooting. We understand and hear you.
If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Troubleshooting steps you have taken.
Note: This message is for affected users who have not yet shared their device details. If you have already provided us with the information, rest assured that we have already forwarded it to the appropriate team for review.We look forward to your response.All the best,
Janadee
I was told by Hisense that since I’m not under warranty they can’t do anything and referred me to local repair technicians. I went on marketplace to find a cheap replacement found 3 people with the same exact issue
Hi Community users!
Thanks for bringing this to our attention. We'd be happy to help you determine that cause and find you the best resolution possible.
Before proceeding, kindly provide us with additional information such as follows:
- When did you start experiencing this issue?
- Did your TV recently receive any software update prior to this happening that might have triggered this issue? If so, kindly share your currently running software version under Settings > System > About.
- Is this happening on a specific channel? If so, kindly specify which channel.
- How often does your TV reboot?
- What specific troubleshooting steps have you tried so far?
We'll be looking forward to your responses.
Best regards,
CarlyI've provided all of this before and nobody has responded once provided. This has been ongoing since June for me and even after a 2nd upgrade on firmware, it's still happening. Currently shopping for a new smart TV, unrelated to Roku or Hisense.
