Forum Discussion
Thanks for the reply.
We would recommend performing a factory reset on your Roku TV and then try linking your existing Roku account once again.
Perform the following steps with your Roku remote or the Roku mobile app.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Advanced system settings
- Select Factory reset
- If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
- Follow the on-screen instructions
For more information, check out this link: How to system restart or factory reset your Roku streaming device
Let us know how it goes!
All the best,
Kariza
- Vampyreblood3 years agoReel Rookie
I did that too. I specifically said I've done everything including a factory reset.
- renojim3 years agoCommunity Streaming Expert
Can you connect to your phone's hotspot (or some other alternate network) to see if you get the same results?
- Vampyreblood3 years agoReel Rookie
My phone doesn't do the hotspot thing. But somehow the problem cleared up finally. Tho it's not showing as high as my net is capable of. But I read that Roku TVs are only capable of 10/100 internet and my internet is gigabyte internet. My tv is showing 12 Mbps as internet download speed right now. Shouldn't it be higher even tho it can't use the full speed of my internet?