For the last couple days my TCL Roku TV shows poor <1 Mbps internet download speed. I did have internet problems I found out and it was fixed today. But my TV still says the same for the speed. And it's connected with an Ethernet cable. Checked thru wifi and same number. Even tried a different cable and different port on modem. Modem is fine. Tried everything I've read online about resetting things on the TV itself including a factory reset
Hello Vampyreblood
Thanks for reaching out here in the Community!
Try these simple tips and troubleshooting steps as this may help with the connectivity issue:
1. Restart your router (even if other devices have no problem finding and connecting).
2. Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart)
3. Find and connect to your network via Settings> Network > Set up the connection
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.
For more information on troubleshooting connectivity issues, please refer to this link: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku Support
Let us know if there's any difference after.
Regards,
Karla
Tried all that already
Thanks for the reply.
We would recommend performing a factory reset on your Roku TV and then try linking your existing Roku account once again.
Perform the following steps with your Roku remote or the Roku mobile app.
For more information, check out this link: How to system restart or factory reset your Roku streaming device
Let us know how it goes!
All the best,
Kariza
I did that too. I specifically said I've done everything including a factory reset.
Can you connect to your phone's hotspot (or some other alternate network) to see if you get the same results?
