11.0.0 screen saver crashing multiple apps!!!
Since 11.0.0 the built in screen saver, Roku authored ones, are crashing several apps and causing all kinds of problems including at times a bad flashing screen. So far it’s crashing my BritBox and X...
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I’ve tried several including the basic logo one, the space themed one and the fish tank and all are messing up in certain apps. YouTube seems okay so far. It’s as if it’s trying to load and fails to some degree but that leads to control issues in the affected apps.
Thanks for the post.
We would be more than happy to look into this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific screensaver? if so, what screensaver and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-screenshot of the issue happening
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
Model: 4210X - Roku 2
Serial number: 5F464E075074
Software version: 11.0.0 build 4193-04
Timestamp: 2022-06-03T12:52:24Z
Issue ID 74-221-092
Display - a 1080p Insignia "dumb" TV, connected via an 18 inch cable.
This topic is also relevant:
Specific example and way to reproduce:
Go into Settings -> Theme -> select Default Theme Pack
Note: This will choose Movie Magic screensaver, but I've also reproduced it using "Logo Rain" and "Roku Digital Clock" (which is what I normally use).
You may also want to drop Theme -> Screensaver start time to "1 minute"
ALSO, For my specific example:
System -> Advanced system settings -> Control by mobile apps -> Network access -> "Disabled".
This is a workaround for the following TuneIn app, uh, feature?
(fwiw, it seems TuneIn app uses the remote control IP port to inhibit the screensaver. Disabling it both gets rid of the sound and allows the system screensaver to kick in while streaming audio)
Now start TuneIn app, select a stream, start playing it. When screen saver kicks in, the display randomly bounces between TuneIn and the SS, sometimes showing portions of BOTH. Note that while this is occurring, the RokuOS considers the SS active - it takes a key press to deactivate the SS (even when the TuneIn app is visible) and THEN TuneIn will receive the next key press.
PS
I've been using the above setup for several years with no issues. Recently started having the glitched display (with the Digital Clock I'd get a flash every second). I noted under "System -> Software update" a "Last updated" of May 13 8:24 pm. Hmm, he says...
Checked the forum found two similar recent reports. Hmm, he says...
FYI - there are other circumstances where things also "aren't right". For example, enter the Roku Channel app, wait on it's menu until the screensaver kicks in, then hit a key to wake it back up, and you get...
Another - Start streaming something in the Roku Channel app (I chose an Outer Limits episode). Hit Pause. The "Logo Rain" SS kicks in, but periodically you get a flash of some portion of the paused video.
Another - found this post
queued up a nice long mp3, and hey, what do you know, glitching, flashing screensaver...
