Forum Discussion

Maverick59's avatar
Maverick59
Newbie
4 years ago

11.0.0 screen saver crashing multiple apps!!!

Since 11.0.0 the built in screen saver, Roku authored ones, are crashing several apps and causing all kinds of problems including at times a bad flashing screen. So far it’s crashing my BritBox and X...
screensaver & theme
DBDukes's avatar
DBDukes
Community Streaming Expert
4 years ago

Maverick59 

Does it happen on all Roku screen savers?

You said "default" but my default was a clock. I don't have a 4670, so I don't know what your default is. Which one are you using? And if you use another, does the issue remain?

  • Maverick59's avatar
    Maverick59
    Newbie
    4 years ago

    I’ve tried several including the basic logo one, the space themed one and the fish tank and all are messing up in certain apps. YouTube seems okay so far.  It’s as if it’s trying to load and fails to some degree but that leads to control issues in the affected apps. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Maverick59

      Thanks for the post.

      We would be more than happy to look into this issue for you. Can you please provide us the following information:
      -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      -does this issue occur on a specific screensaver? if so, what screensaver and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
      -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
      -steps to reproduce the issue you are seeing 
      -screenshot of the issue happening

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


      Thanks,
      Danny

      • plugh's avatar
        plugh
        Channel Surfer
        4 years ago

        Model: 4210X - Roku 2

        Serial number: 5F464E075074

        Software version: 11.0.0 build 4193-04

        Timestamp: 2022-06-03T12:52:24Z

        Issue ID 74-221-092

        Display - a 1080p Insignia "dumb" TV, connected via an 18 inch cable.

         

        This topic is also relevant:

        https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/Glitchy-flickering-screensaver/m-p/797530

         

        Specific example and way to reproduce:

        Go into Settings -> Theme -> select Default Theme Pack

        Note: This will choose Movie Magic screensaver, but I've also reproduced it using "Logo Rain" and "Roku Digital Clock" (which is what I normally use).

        You may also want to drop Theme -> Screensaver start time to "1 minute"

         

        ALSO, For my specific example:

        System -> Advanced system settings -> Control by mobile apps -> Network access -> "Disabled".

        This is a workaround for the following TuneIn app, uh, feature?

        https://community.roku.com/t5/Channel-Issues-Questions/TuneIn-Low-Pitched-quot-OK-quot-Sound-Every-20-secs/m-p/513194

        (fwiw, it seems TuneIn app uses the remote control IP port to inhibit the screensaver. Disabling it both gets rid of the sound and allows the system screensaver to kick in while streaming audio)

         

        Now start TuneIn app, select a stream, start playing it. When screen saver kicks in, the display randomly bounces between TuneIn and the SS, sometimes showing portions of BOTH. Note that while this is occurring, the RokuOS considers the SS active - it takes a key press to deactivate the SS (even when the TuneIn app is visible) and THEN TuneIn will receive the next key press.