Forum Discussion

gerasco's avatar
gerasco
Binge Watcher
3 years ago
Solved

Wireless Outdoor Camera Not Charging

I charged my camera for a week before installing it. When I went to put it up today, the camera was lost at 2 percent!

Any ideas what that’s about?

  • RokuMaryEF's avatar
    RokuMaryEF
    7 months ago

    Hey everyone,

    If your Roku Outdoor Camera isn't charging properly, here are a few things to check:

    • Confirm charging source: Ensure the camera is plugged directly into the Roku Base Station using the provided cable.
    • Allow for full charge: Turn off the camera while charging for at least 4 hours.
    • Try a different cable: If possible, use a different Micro USB cable.

    If the camera flashes red but the app shows 0% battery:

    • Repair the camera with the Base Station.
    • Update the camera firmware to the latest version.
    • Manually switch the camera on/off using the power switch.

    If the issue persists:

    • Start a new thread in the Community.
    • Contact Roku Support for assistance and provide the App Log ID:
      1. In the Roku Smart Home app, go to Account > Roku Support > Submit a Log.
      2. Choose Outdoor Camera > Battery Performance.
      3. Fill out the details, check "Send log files," and tap "Submit."

    We hope this helps!

    The Roku Community Team

28 Replies

Replies have been turned off for this discussion
  • KDavis4's avatar
    KDavis4
    Reel Rookie
    3 years ago

    I am having the same issue my outdoor camera will not charge 

    • riff2x's avatar
      riff2x
      Reel Rookie
      3 years ago

      No help or resolution from Roku support, except, Is the firmware up to date, and is it plugged in and powered off.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi riff2x KDavis4 

      Thanks for reaching out here in the Roku Community!

      We're sorry to hear that your Roku Smart Home cameras are not charging. We certainly want to provide you with the assistance you need regarding this matter. For us to further assist, we'll need more information for us to have a better understanding of the situation. How long have you tried to charge your Roku Smart Home Camera? Also, have you tried charging it using a different cable and adaptor? 

      Please keep us posted.

      All the best,
      Kash

      • riff2x's avatar
        riff2x
        Reel Rookie
        3 years ago

        I have tried a different charger and cable.  2 days charging the camera with it powered down.  This camera is about 1 month old. It is the first time trying to charge it to no avail.  This is my second Outdoor SE that has battery failure. My camera has been down already for over a week waiting on something helpful from Roku.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hey gerasco,

    Welcome to your first post in the Roku Community!

    We're sorry to hear about the experience you had with the Roku Smart Home Camera. We definitely want to help, and we'll need information for us to better assist you. Have you charged your device and it went down to 2% or have you charged it and lost 2% in the last week?  The details you provide us will be useful to further look into the issue.

    Keep us posted. We'll look forward to your response!

    All the best,
    Kash

    • gerasco's avatar
      gerasco
      Binge Watcher
      3 years ago

      Apologies for the delay in replying.  I was out of town for about a week and a half.

      Clarification.  Originally, I had charged it for a week.  When I went through the set up process, it started with 2 percent battery left.  To give it a fair shake, I charged it for a few more days and then tried again.  This time the camera registered at 100 percent.  It seemed like it was fine. 

      HOWEVER...

      The camera worked fine during the time I was gone.  When I got back, the camera couldn't sync with the base station.  After trying to sync through the app, I got on a ladder in order to sync it through the camera.  When I check the back of the camera, the power light was off. 

      Basically, the camera stayed powered for about two weeks... not even close to the "up to 6 months charge" that was indicated in the literature for the camera.  I charged the camera for a few hours and it's up to 100 percent again.  We'll see if things are any different this time around.

      Any idea what's going on here?

      • RokuArvyS's avatar
        RokuArvyS
        Retired Moderator
        3 years ago

        Hi gerasco,

        Thanks for posting in the Roku Community!
        We understand that you're having difficulty with your Wireless Outdoor Camera SE's battery percentage. We're sorry to hear about the experience. This is not what we aim for.

        Have you tried to check the battery usage? You can find it by going to the camera > Settings (gear icon) > Device Info > Battery Usage within the Roku Smart Home mobile app. This will give a breakdown of what the battery has been used on since the last full charge. Can you please provide us with a screenshot so we can see if it looks expected based on the usage.
        Let us know what you find out so that we can further assist.

        Best regards,
        Arvy

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      7 months ago

      Hey everyone,

      If your Roku Outdoor Camera isn't charging properly, here are a few things to check:

      • Confirm charging source: Ensure the camera is plugged directly into the Roku Base Station using the provided cable.
      • Allow for full charge: Turn off the camera while charging for at least 4 hours.
      • Try a different cable: If possible, use a different Micro USB cable.

      If the camera flashes red but the app shows 0% battery:

      • Repair the camera with the Base Station.
      • Update the camera firmware to the latest version.
      • Manually switch the camera on/off using the power switch.

      If the issue persists:

      • Start a new thread in the Community.
      • Contact Roku Support for assistance and provide the App Log ID:
        1. In the Roku Smart Home app, go to Account > Roku Support > Submit a Log.
        2. Choose Outdoor Camera > Battery Performance.
        3. Fill out the details, check "Send log files," and tap "Submit."

      We hope this helps!

      The Roku Community Team