Solved
Wireless Outdoor Camera Not Charging
I charged my camera for a week before installing it. When I went to put it up today, the camera was lost at 2 percent! Any ideas what that’s about?
Hey everyone,
If your Roku Outdoor Camera isn't charging properly, here are a few things to check:
- Confirm charging source: Ensure the camera is plugged directly into the Roku Base Station using the provided cable.
- Allow for full charge: Turn off the camera while charging for at least 4 hours.
- Try a different cable: If possible, use a different Micro USB cable.
If the camera flashes red but the app shows 0% battery:
- Repair the camera with the Base Station.
- Update the camera firmware to the latest version.
- Manually switch the camera on/off using the power switch.
If the issue persists:
- Start a new thread in the Community.
- Contact Roku Support for assistance and provide the App Log ID:
- In the Roku Smart Home app, go to Account > Roku Support > Submit a Log.
- Choose Outdoor Camera > Battery Performance.
- Fill out the details, check "Send log files," and tap "Submit."
We hope this helps!
The Roku Community Team
