This is not helpful and one of the basic things that everybody knows to do. You think we'd be posting this if we didn't try those.
Hi JJTech,
Greetings from the Roku Community, and thanks for raising this concern directly with us!
We understand you're having a problem with the Roku wire-free doorbell camera. We're happy to assist you further. You can set your smart home camera or video doorbell to record an event when it detects motion and/or sound. If neither detection setting is enabled, the camera will not record events. You can change detection settings for motion and sound in the app.
You can change the zone detection, motion tagging, and sensitivity settings further to adjust when an event recording is triggered. If you purchase a smart home subscription, smart detection can be used to identify when an event is triggered by a person, pet, vehicle, or package.
If the problem still exists, please keep us posted.
Best regards,
John
John,
Setting event recording is not the problem. Please read the string before responding. The problem is MANUAL pictures or video recording. It is obviously a bug that appeared with the last update, and has yet to be acknowledged.
Now add on top of it that some Android app users can't manually set the order of their devices on their devices list. When you manually move them when the app goes to update the list it groups them together based on like devices and moves them wherever it wants. I can use my apple device and order them however I want. Roku please fix these issues with the Roku app instead of your members just giving us the basic generic responses of things to do that everyone does first thing to troubleshoot or not reading the full the message chain. Roku you can do better than this.
Hi Alicia330,
Thanks for keeping us posted!
We apologize for the inconvenience you have gone through. And we express our gratitude for your effort in resolving the issue. Could you please provide the requested information, as @RokuERey mentioned above in this thread?
Once we have this information, we'll pass it along to the appropriate Roku team to investigate further.
All the best,
Chel
