Forum Discussion

JoshuaChefSmith's avatar
JoshuaChefSmith
Reel Rookie
10 months ago

Wired Doorbell, QR code incorrect... No its not

New Wifi. Standing in front of this camera for 30 mins like an idiot, over and over again today. Ready to connect, ready to ...... QR code incorrect it says finally. I have repeated this process over numerous times. Yes, I'm positive that the router login information is correct. It is copied and pasted from the router setup page. My phone is connected to that wifi. That wifi Only supports 2.4g. All other devices connect to it fine. Yes I have used this phone previously for the Smart Home app. I try the same steps and procedures on a Galaxy Flip 4 phone and a Galaxy Flip 5 phone.  I clear app cache, and data. And uninstall the apps, reinstall them. QR code incorrect. I did remove the camera from the account prior to the process of adding it back. The lens in clean. I'm to the point if I hear her say ready to connect again I'm going to rip it off of the wall. What in the world is going on here? I had Windstream Fiber 500mb internet before, now it's Optimum Fiber 1 gig. I tried on the router that Optimum ships and installs, it does not split the 2.4 and 5g signals. It does not give me a way to steer it manually via Mac address. So I bought an Asus router that is only 2.4g capable. Same results, both routers. Yellow blinking lights, Doorbell camera is less than 5 feet from router. Is there a port I need to open or a specific firewall setting? I am all out of ideas.

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    10 months ago

    A few people have reported that the app doesn't display the QR code properly on Z Flip phones.  Look closely at the image displayed and you'll probably see that it's cut off on the sides.  On my first generation Z Flip the QR code is just barely complete enough for the camera to recognize it, but it's still cut off.  If you look at the screen capture in this post you can see how it's incomplete (those 3 boxes in the corners should be complete boxes) and the camera will never be able to scan it.  If yours looks like that you'll probably need to borrow a phone from someone.  The "solution" marked by a moderator in that thread is a joke. 🙄

    • Txsuzana's avatar
      Txsuzana
      Newbie
      10 months ago

      Does anyone ever get connected? I am about to just take it back and buy the cheaper ring camera... I have done everything suggested and nothing is working.

      • JoshuaChefSmith's avatar
        JoshuaChefSmith
        Reel Rookie
        10 months ago

        Well, I did get connected, using my flip phone. I had to rename my wifi network to be a short name, same with the password, more complex but less characters. Went through super easy. Wish I would have known that a while ago.