Forum Discussion

coastiechick7's avatar
coastiechick7
Reel Rookie
6 days ago
Solved

Video will just buffers and won't refresh

So I'm at work and trying to watch the video but it won't refresh just buffers. I tried restarting and turning on and off with no improvement. How do I fix it?

cameras & doorbells
  • RokuRiamie-D's avatar
    RokuRiamie-D
    5 days ago

    Thanks for the info and for the photo, coastiechick7​.

    Could you clarify whether the video you're referring to is a recording or a live stream? You also mentioned that it's connected and works fine at home—does that mean you're able to view the video at home but not while at work? If so, the issue might be related to your mobile device’s network connection.

    Here are a few steps you can try:

    1. Restart your mobile device
    2. Connect to a different network (e.g., Wi-Fi or cellular)
    3. Refresh the app by closing and reopening it


    For more tips, visit this link. Let me know if any of these help or if you'd like to explore other options.

    Roku Community Team

6 Replies

  • coastiechick7's avatar
    coastiechick7
    Reel Rookie
    5 days ago

    I have two cameras. Basic models. They connected and when home work fine. It's happening with both of them. No error message just the wheel moving but not refresh 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      5 days ago

      Thanks for the info and for the photo, coastiechick7​.

      Could you clarify whether the video you're referring to is a recording or a live stream? You also mentioned that it's connected and works fine at home—does that mean you're able to view the video at home but not while at work? If so, the issue might be related to your mobile device’s network connection.

      Here are a few steps you can try:

      1. Restart your mobile device
      2. Connect to a different network (e.g., Wi-Fi or cellular)
      3. Refresh the app by closing and reopening it


      For more tips, visit this link. Let me know if any of these help or if you'd like to explore other options.

      Roku Community Team

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 days ago

      Hey! coastiechick7​ 

      We'd like to follow up. Was the issue resolved by doing the troubleshooting steps above? 

      Let us know so we can look into this further!

      Roku Community Team

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    6 days ago

    Hey coastiechick7

    It seems like you're having issues when watching the video. Let's have some details about.

    • Could you tell us what specific Roku Smart Home device you have set up?
    • Is this happening with all your Roku Smart Home devices, or just this one?
    • Do you see any error messages on screen? If so, can you share them with us?

    Hope to hear from you soon!

    Roku Community Team

  • Hinave123's avatar
    Hinave123
    Binge Watcher
    5 days ago

    If the video just keeps buffering and won’t refresh, it’s usually a connection or browser hiccup. Try clearing your browser cache, switching to a different browser, or checking your internet speed at work. Also, see if any VPN or firewall at work might be slowing the stream. Restarting helps, but these steps usually fix it faster! coastiechick7​