Forum Discussion

magicfan89's avatar
magicfan89
Reel Rookie
2 years ago
Solved

Smart Plug SE won't connect

I have a Smart Plug SE that has been working just fine until last week. Now it can't connect. Everything is identical to before (Bluetooth is on my phone, wi-fi is identical, nothing has moved, etc) The plug just doesn't work now.

 

I tried unplugging it and plugging it back in, deleting it from the app and reinstalling it, I get the fast blinking blue light for pairing mode but the app just can't find the thing.

 

What am I doing wrong?

plugs
Smart Home App
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! magicfan89,

    Thanks for posting here in the Roku Community! 

    We appreciate you reaching out to us about your Smart Plug SE and we appreciate your effort trying to fix it. We're pleased to assist.

    We recommend performing the below steps and see if you can resolve the issue:

    1. Confirm that the Roku Smart Home app and Outdoor Plug firmware are up to date.
    2. Confirm the plug is getting power to it. If not, try plugging it into a different power outlet.
    3. Are other devices on the network working normally? If other devices are working normally or unsure, suggest restarting the router.
    4. Factory reset and set it up as a new device.To factory reset, press and hold one of the power buttons for 10 seconds.
    5. Move the plug closer to the router and set it up as a new device. Check the signal strength. If it is below 3 bars, suggest moving the camera closer to the router.
      • Settings > Device Info> Signal Strength

    If the issue continues after network troubleshooting steps, please contact your internet provider to resolve network issues.

    Please keep us updated and we'll be happy to assist you further. We look forward to hearing back from you.

    Thanks,
    Arjiemar

  • RokuRiamie-D's avatar
    RokuRiamie-D
    12 months ago

    Hi thompson50blt,

    Thanks for your first post in the Roku Community!

    I will be more than willing to provide you with further details on how to factory reset a Roku Smart Plug SE. Kindly check the details below.

    Factory reset your Roku Indoor Smart Plug SE:
    To help with the factory reset, familiarize yourself with the location of the power button and status light.

    Power button and status light for indoor plug

    1. Plug in your smart plug if not already powered on
    2. Press and hold the Power button until the status light begins to flash blue

    If you need to connect your indoor plug again, visit the Roku Indoor Smart Plug SE setup instructions.

    Factory reset your Roku Outdoor Smart Plug SE:
    Before you proceed, take note of the location of the power button and status light.

    “Power

    1. Plug in your smart plug if not already powered on
    2. Press and hold one of the power buttons for 5 seconds

    To confirm a successful factory reset, look to see if the status light is quickly flashing blue. If you need to connect your outdoor plug again, refer to the Roku Outdoor Smart Plug SE setup instructions.

    For more details, you can visit our support article on how to factory reset your Roku Smart Home device.

    I hope you find this information helpful.

    Regards,
    Riamie

6 Replies

  • magicfan89's avatar
    magicfan89
    Reel Rookie
    2 years ago

    Thanks for the help.

     

    It's an indoor plug, but a factor reset worked for me.

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        12 months ago

        Hi thompson50blt,

        Thanks for your first post in the Roku Community!

        I will be more than willing to provide you with further details on how to factory reset a Roku Smart Plug SE. Kindly check the details below.

        Factory reset your Roku Indoor Smart Plug SE:
        To help with the factory reset, familiarize yourself with the location of the power button and status light.

        Power button and status light for indoor plug

        1. Plug in your smart plug if not already powered on
        2. Press and hold the Power button until the status light begins to flash blue

        If you need to connect your indoor plug again, visit the Roku Indoor Smart Plug SE setup instructions.

        Factory reset your Roku Outdoor Smart Plug SE:
        Before you proceed, take note of the location of the power button and status light.

        “Power

        1. Plug in your smart plug if not already powered on
        2. Press and hold one of the power buttons for 5 seconds

        To confirm a successful factory reset, look to see if the status light is quickly flashing blue. If you need to connect your outdoor plug again, refer to the Roku Outdoor Smart Plug SE setup instructions.

        For more details, you can visit our support article on how to factory reset your Roku Smart Home device.

        I hope you find this information helpful.

        Regards,
        Riamie

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! magicfan89,

    Thanks for posting here in the Roku Community! 

    We appreciate you reaching out to us about your Smart Plug SE and we appreciate your effort trying to fix it. We're pleased to assist.

    We recommend performing the below steps and see if you can resolve the issue:

    1. Confirm that the Roku Smart Home app and Outdoor Plug firmware are up to date.
    2. Confirm the plug is getting power to it. If not, try plugging it into a different power outlet.
    3. Are other devices on the network working normally? If other devices are working normally or unsure, suggest restarting the router.
    4. Factory reset and set it up as a new device.To factory reset, press and hold one of the power buttons for 10 seconds.
    5. Move the plug closer to the router and set it up as a new device. Check the signal strength. If it is below 3 bars, suggest moving the camera closer to the router.
      • Settings > Device Info> Signal Strength

    If the issue continues after network troubleshooting steps, please contact your internet provider to resolve network issues.

    Please keep us updated and we'll be happy to assist you further. We look forward to hearing back from you.

    Thanks,
    Arjiemar

  • Tschrock82's avatar
    Tschrock82
    Newbie
    6 months ago

    I am having the same problem. I have 4 plugs and for some reason they are not connecting.  I tried the steps recommend and it won't work still.  Near Perfect internet, signal strength great. Can't even delete device and re-add it. 

     

    I'm at a loss. 😥

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      6 months ago

      Hi Tschrock82,

      Thanks for sharing your concern.

      What is the model of your Roku Smart Plus SE? Also, does the issue happen at the very beginning or after a period of time?

      We look into it.

      Roku Community Team