How often do the disconnects occur? THE DISCONNECTS OCCUR IN ALL BULBS EVERY DAY. EVERY DAY THAT I RETURN HOME FROM WORK AND ATTEMPT TO TURN THE LIGHTS ON, THEY HAVE DISCONNECTED AND THE MESSAGE "FAILED TO SYNC" SHOWS UP IN THE APP. WHEN I WAKE UP IN THE MORNING TO TURN MY LIGHTS ON, THE SAME ISSUE OCCURS. SO EVERY TIME THE LIGHTS ARE TURNED OFF, THEY ARE DISCONNECTING FROM THE APP AND NOT SYNCING.
Is the bulb showing offline in the app? If so can they still be controlled? NOT ONLY DO THE BULBS SHOW THAT THEY ARE OFFLINE, THE APP FAILS TO EVEN SYNC TO THE BULBS. SO, NO, THEY CANNOT BE CONTROLLED. I HAVE TO CONSTANTLY DELETE THE APP, REDOWNLOAD IT, RE-ADD MY BULB DEVICES TO THE APP, AND THEN THEY WORK. BUT AGAIN, AS SOON AS THE LIGHTS ARE TURNED OFF, THE ISSUE RETURNS. I SHOULDN'T HAVE TO DO THAT CONSTANTLY EVERYDAY.
When did this start? THIS BEGAN 2 WEEKS AFTER I BEGAN USING THESE BULBS. THEY WORKED FINE FOR 2 WEEKS.
Was the router/modem changed recently? NO.
Does restarting the bulb make it come back online? NO, I OFTEN HAVE TO DELETE THE BULB DEVICES FROM THE APP, DELETE THE APP, REDOWNLOAD IT, RE-ADD THE BULB DEVICES TO THE APP, AND THEN IT WILL WORK. HOWEVER, ONCE THEY ARE BACK OFF, THE ISSUE OCCURS AGAIN TO WHERE IT IS NOT ONLINE, THE APP FAILS TO SYNC, AND I HAVE TO DELETE AND START OVER AGAIN. IT SHOULD NOT BE LIKE THIS.
Also, can you provide the device details? CAN YOU PLEASE EMAIL ME FOR THIS INFORMATION? I DO NOT WANT TO POST THAT LEVEL DETAIL IN PUBLIC MESSAGE FORUM BOARD. I SHOULDN'T BE ASKED TO POST THAT TYPE OF DETAIL ON A PUBLIC FORUM.
Bulb device ID
Modem/Router Make/model(s)
Log ID (In the Roku Smart Home app, tap Account > Roku Support > Submit a Log.)
