Forum Discussion

Poonjabi's avatar
Poonjabi
Reel Rookie
2 months ago
Solved

Smart home not recording not recognizing sd cards

I don't know why but all of a sudden my cameras quit recording and only take pictures I am up to date on my subscription I've never changed nothing on my profile to do it I even checked everything th...
cameras & doorbells
smart home events
  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 months ago

    Hello Poonjabi​ and ScottieK​

    Thank you for sharing your issue with the Roku Smart Home cameras, which won't record events and do not recognize your SD cards.

    Let's see if this works for you.

    1. Check if your Smart Home app and Cameras are up to date.
    2. Sign out and sign in to your Roku Smart Home app
    3. Restart your cameras
    4. Remove the micro SD card and re-insert it.


    For more tips, visit here.

    Keep us posted.
    Roku Community Team

Rokuuser143's avatar
Rokuuser143
Newbie
2 months ago

I have been having similar issues since the recent app update. At first, the device stopped recording to the SD card. I tried swapping out the SD card to ensure that that was not the issue, but that did not resolve the issue.  

I have followed the directions listed above, however, this has not fixed the issue. 

RokuElizer-A's avatar
RokuElizer-A
Community Moderator
2 months ago

Welcome, Rokuuser143​ 

It looks like the SD card on your Roku camera has stopped recording, and we'd like to assist you further with this issue. Please give these steps a try. 

  1. Ensure that you're using the suggested size microSD card. (We recommend using cards in FAT-32 format that are 8GB,16GB, or 32GB.)
  2. Reformat the microSD card. (Open the Smart Home app > go to Settings > Advanced Settings > Manage MicroSD storage > tap Format)
  3. Remove the microSD card, power cycle the camera, then reinsert the microSD card.
  4. Check to see if another device will recognize the microSD card (i.e., another camera, computer, etc.).

For more info, refer to this link.

Thanks,
Roku Community Team