Forum Discussion

Poonjabi's avatar
Poonjabi
Reel Rookie
2 months ago
Solved

Smart home not recording not recognizing sd cards

I don't know why but all of a sudden my cameras quit recording and only take pictures I am up to date on my subscription I've never changed nothing on my profile to do it I even checked everything th...
cameras & doorbells
smart home events
  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 months ago

    Hello Poonjabi​ and ScottieK​

    Thank you for sharing your issue with the Roku Smart Home cameras, which won't record events and do not recognize your SD cards.

    Let's see if this works for you.

    1. Check if your Smart Home app and Cameras are up to date.
    2. Sign out and sign in to your Roku Smart Home app
    3. Restart your cameras
    4. Remove the micro SD card and re-insert it.


    For more tips, visit here.

    Keep us posted.
    Roku Community Team

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 months ago

Hello Poonjabi​ and ScottieK​

Thank you for sharing your issue with the Roku Smart Home cameras, which won't record events and do not recognize your SD cards.

Let's see if this works for you.

  1. Check if your Smart Home app and Cameras are up to date.
  2. Sign out and sign in to your Roku Smart Home app
  3. Restart your cameras
  4. Remove the micro SD card and re-insert it.


For more tips, visit here.

Keep us posted.
Roku Community Team