Forum Discussion

Scanlan's avatar
Scanlan
Newbie
3 months ago
Solved

Setup New Camera not Showing QR code

I purchased a new camera same as the first camera that I purchased I'm trying to install it and it's not giving me a QR code to scan with the camera

  • Hi Scanlan,

    We understand that you're not getting a QR code to scan to set up your new Roku Camera. We're here to help.

    We suggest you try the following:

    1. Uninstall and reinstall the Roku Smart Home app
    2. Restart your camera
    3. Try setting up again

    If the issue continues, let us know.

    Roku Community Team

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi Scanlan,

    We understand that you're not getting a QR code to scan to set up your new Roku Camera. We're here to help.

    We suggest you try the following:

    1. Uninstall and reinstall the Roku Smart Home app
    2. Restart your camera
    3. Try setting up again

    If the issue continues, let us know.

    Roku Community Team