Forum Discussion

Twmears3's avatar
Twmears3
Reel Rookie
2 years ago
Solved

Roku Video Doorbell won't stay connected to WiFi

Our video doorbell won't stay connected to the WiFi. It connected for like a week after we got it. Then would only take pictures no videos. Factory reset multiple times. It will connect at first but ...
smart home wifi
  • RokuRiamie-D's avatar
    RokuRiamie-D
    12 months ago

    Hi Feisty5Footer txgulfgal1,

    Thanks for posting in the Roku Community!

    Thank you for informing us about the connectivity issue with your Roku Wire-Free Video Doorbell. We appreciate the troubleshooting steps you have already taken to resolve the problem, and we are happy to assist you in sorting this out.

    Let's see if this will work for you.

    • Make sure the Roku Smart Home app and doorbell firmware are up to date.
    • Resetup the Roku Wire-Free Video Doorbell
      You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.
    1. Open the Home  screen
    2. Tap the plus sign from the navigation bar
    3. Select Add device
    4. Select your device category and then select a device
    5. Follow the on-screen instructions

    For more details, please visit our Roku Support article: How to fix Roku Smart Home device offline issues

    Please let us know if the issue persists, we would be more than willing to assist.

    Regards,
    Riamie

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi Twmears3,

Thank you for keeping us posted here in the Roku Community!

We appreciate you letting us know about your problem with your Roku Video Doorbell. We will work with you to know what went wrong so we can assist you further and fix the issue.
We recommend performing the below steps to see if you can resolve the issue:

  1. Restart your network router.
  2. Restart your Roku Video Doorbell.
  3. Factory reset your Roku Video Doorbell and set up your Roku Video Doorbell and Chime SE again.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,                                                                                                                                      Eunice

Itsdiego's avatar
Itsdiego
Newbie
2 years ago

That doesn’t work neither you guys are better off sending new ones out to customers. (Not like you’re going to buy just a thought) cause I’ve had it for literally 2 months just moved in to this home and just this passed weekend I came home to no view completely disconnected and isn’t connecting to the WiFi anymore. Mind you I have a amazing WiFi connection and service so I know it isn’t the WiFi. Is the equipment itself…

  • trinityrenee34's avatar
    trinityrenee34
    Newbie
    2 years ago

    I am currently having this same issue with my wire free doorbell camera. It rings inside but I cant see the video footage. I have reset my Wi-Fi , even changed the whole information and it still will not connect. It is getting very frustrating, I have submitted something with Roku but i have gotten nothing back. 

    • vigg617's avatar
      vigg617
      Newbie
      2 years ago

      Same issue here. Then it just stopped working altogether.  Reset many times, reboots of router no help. Called Roku and the blamed my isp. I called isp and they said nothing is wrong. They can see the chime portion connecting. Called Roku back and they sent another doorbell. Same thing. Even ditched the isp router and put my own in and same issue. I’m gonna try calling them again for another doorbell. 

      • vigg617's avatar
        vigg617
        Newbie
        2 years ago

        Plugged it back in to send a screen cap of the issue and it worked. But now that it works I can see a blurry spot in the middle of the screen. Turns out that the lens of the replacement unit is chipped , Roku support will send a new one but I need to pay to ship the defective unit back. Nice Roku, nice!!!