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Twmears3's avatar
Twmears3
Reel Rookie
2 years ago
Solved

Roku Video Doorbell won't stay connected to WiFi

Our video doorbell won't stay connected to the WiFi. It connected for like a week after we got it. Then would only take pictures no videos. Factory reset multiple times. It will connect at first but ...
smart home wifi
  • RokuRiamie-D's avatar
    RokuRiamie-D
    12 months ago

    Hi Feisty5Footer txgulfgal1,

    Thanks for posting in the Roku Community!

    Thank you for informing us about the connectivity issue with your Roku Wire-Free Video Doorbell. We appreciate the troubleshooting steps you have already taken to resolve the problem, and we are happy to assist you in sorting this out.

    Let's see if this will work for you.

    • Make sure the Roku Smart Home app and doorbell firmware are up to date.
    • Resetup the Roku Wire-Free Video Doorbell
      You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.
    1. Open the Home  screen
    2. Tap the plus sign from the navigation bar
    3. Select Add device
    4. Select your device category and then select a device
    5. Follow the on-screen instructions

    For more details, please visit our Roku Support article: How to fix Roku Smart Home device offline issues

    Please let us know if the issue persists, we would be more than willing to assist.

    Regards,
    Riamie

tmrsms's avatar
tmrsms
Reel Rookie
2 years ago

Same issue here and customer service is no help. They sent a new video camera that does the same thing. I have two indoor cameras that connect to the wi-fi without issue but the video doorbell has been a lemon from the beginning. I've repeatedly requested instructions on how to return them for a refund but been ghosted. I always trusted the Roku brand before this, but have lost all confidence in them. 

Feisty5Footer's avatar
Feisty5Footer
Reel Rookie
12 months ago

It sounds like we're all having the same issue with our doorbell cameras. Same issue here with me. I've rebooted restarted called customer service. I feel like my whole subscription price is non working more than working. I've been over a month now and have not been able to get my camera to reconnect. I love how they instantly try to blame your Wi-Fi or your ISP and that's not the case here either. That's called a manufacturing problem apparently if so many people are having the same issue. I can tell you I am definitely not happy with the customer service department at Roku or their product at this point. I could have just as easily flushed the 40 bucks down the toilet.