Forum Discussion

Dburnettsr's avatar
Dburnettsr
Channel Surfer
4 months ago

Roku smart home app keeps freezing during the live feeds.

I use the Roku smart home app on my mobile and tablet to monitor live feeds from 4 security cameras outside. I use Roku cameras app on my Roku TV to view live feeds. Very few issues with that app. I ...
smart home events
DonnaDE's avatar
DonnaDE
Newbie
2 months ago

Hi there.  I’m having the same problem where my camera through the app says it’s ’LIVE’ yet the video is frozen.  I have been trying to work on it for hours now and it’s leaving me frustrated.  I use this camera in my gift shop.  I have deleted the device and then added it back three times.  My CS1000X camera is linked to WiFi.  Although it won’t stream it does record   

 I have the same camera at home that will stream but it takes longer than it used to to load.  I end up seeing a spinning circle waiting to connect to the app before it eventually loads. Please help. 🙂

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 months ago

Hi, DonnaDE​

Thanks for sharing your issue with the Roku Camera live stream. Our team is already aware of this and is investigating it.

To help us investigate this further, share with us the following:

  • Camera firmware version
  • Smart Home app version
  • Make and model of your router
  • Photo or video showing the issue occurring


We're looking into it. Keep us posted.

Roku Community Team