Forum Discussion

Dburnettsr's avatar
Dburnettsr
Binge Watcher
5 months ago

Roku smart home app keeps freezing during the live feeds.

I use the Roku smart home app on my mobile and tablet to monitor live feeds from 4 security cameras outside. I use Roku cameras app on my Roku TV to view live feeds. Very few issues with that app. I ...
smart home events
harryeng's avatar
harryeng
Reel Rookie
5 months ago

I’m having the issue of Livestream not working but video events are recording. I haven’t seen any error codes. 
MAC address. 7C67AB4E8E9A

Device model CS1000X

Firmware version 7.0.0 build 25-FD

Smarthome App Version 3.3.0

iPhone 14, iOS version 18.4.1

Central time zone

Xfinity ISP

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    5 months ago

    Hey harryeng,

    Thanks for sharing your concern and device details.

    We're aware of this issue, and we'll forward your info to our team for further investigation. We'll keep you posted as soon as we have more details.

    Thanks again.

    Roku Community Team

    • harryeng's avatar
      harryeng
      Reel Rookie
      5 months ago

      This appears to be an issue with the IOS app.  The cameras and livestream are working fine through ROKU on my TV.

      • Carrots's avatar
        Carrots
        Binge Watcher
        5 months ago

        Android here. Problem previously described is intermittent.