Forum Discussion

Dburnettsr's avatar
Dburnettsr
Channel Surfer
4 months ago

Roku smart home app keeps freezing during the live feeds.

I use the Roku smart home app on my mobile and tablet to monitor live feeds from 4 security cameras outside. I use Roku cameras app on my Roku TV to view live feeds. Very few issues with that app. I ...
smart home events
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
4 months ago

Hey Dburnettsr,

We get that the Roku Camera live feed on your Smart Home app is freezing. We're here to help.

Does it happen from all of the cameras live feeds or only on specific devices?

In the meantime, try to restart your internet modem and the Roku camera. If the issue continues, let us know.

Roku Community Team

  • Dburnettsr's avatar
    Dburnettsr
    Channel Surfer
    4 months ago

    As I stated already, yes all 4 cameras are affected and already did all the resets and reboots of all equipment involved. It is currently showing a frozen live screen as I type now. Speed tests for Internet was 1,120 Mbps into the modem and 320 Mbps through each individual device just this morning. This problem started right after the mid March update of the Roku smart home app. Been doing it ever since.

    • lilboohoo2's avatar
      lilboohoo2
      Newbie
      3 months ago
      • Same exact problem
      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        Thanks for chiming in, lilboohoo2!

        Looks like you're also having an issue with the Roku Smart Home App and we're here to dive deeper.

        Can you send over the info that @RokuRiamie-D asked for? We’d like to take a better look at your concern.

        Please get back to us soon!

        Roku Community Team