Forum Discussion

delana64's avatar
delana64
Newbie
2 months ago

Roku cameras show offline on Samsung Zfold

I have 3 Roku cameras.  One works fine.  The other two show offline in the app, but if you click on. Them you can view live feed on my husband's iPhone, but on my samsung zfold it just says offline. ...
cameras & doorbells
smart home support
RokuRhea-V's avatar
RokuRhea-V
Community Moderator
2 months ago

Welcome! delana64​

We understand you're experiencing an offline error with your Roku cameras, and we'd like to share this with our team. Please provide us with the following:

  • Roku Camera Model:
  • MAC address:
  • Firmware version:
  • Smart Home app version:
  • Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
  • Router make and model


Let us know when you can.

Roku Community Team