Forum Discussion

Ed545's avatar
Ed545
Newbie
2 years ago

Roku Camera App on TV not working but Mobile Does

My SE Camera works fine on the Roku App on my phone but not the TV. It was working on the TV. When I open the app on the TV, the latest action shows on the thumbnail but I cannot get the camera to open. I have uninstalled the TV App, I have turned the camera off and let it reload.  I have restarted the TV. The weird thing is that it works great on the phone and I can see the thumbnail on the TV. The TV app says, unable to connect to this camera. 

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Ed545,

    Warm greetings from the Roku Community!

    We want to further investigate this issue that you had with the Roku smart home app since it was not working on your TV. Can you please provide the following information below?

    • Could you provide us with a photo or a video clip of your running problem?
    • When did the issue start?

    We look forward to hearing from you soon.

    Thanks,
    John

    • nounome's avatar
      nounome
      Reel Rookie
      11 months ago

      I started having the exact same issue yesterday. Still will not connect on my TV app, but it WILL connect on the mobile apps. What's the solution?

  • mmcinnes's avatar
    mmcinnes
    Reel Rookie
    11 months ago

    I have the same issue on all cameras and doorbells.  What is the solution? It started about 1-2 weeks ago.