Forum Discussion

Lukas_'s avatar
Lukas_
Channel Surfer
3 years ago

Roku Cam SE: notifications even though Rules has them turned off when I'm home

This has been posted about but not followed up. As the title says, I have issues with too many notifications. I simply want notifications for motion on then I'm away from home and off when I'm home because I get a ton when I'm home and obviously moving around.

Rules here:

https://photos.app.goo.gl/cLGRj8SpuUXBnjRo8

I do NOT want to turn off notifications manually when I come home

19 Replies

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  • novakar1500's avatar
    novakar1500
    Newbie
    3 years ago

    Any updates? I am having a similar issue where the rules aren't working to properly turn off notifications. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Greetings novakar1500 

      Welcome to the Roku Community and thanks for posting regarding notifications with your Roku Smart Home device.

      I currently do not have any updates to provide at this time, however rest assured that once more information is available, I'll be sure to update this thread.

      Your patience and understanding in the meantime is much appreciated.


      Thanks,
      Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Greetings Lukas_ 

    Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with notifications on the Roku Smart Home mobile app.

    What you are experiencing may be occurring due to more than one device having locations services on within the Roku Smart Home mobile app. Have you already tried turning off the location services on other devices for the Roku Smart Home mobile app to see if that helps regarding notifications?

    Please keep us posted what you find out and we will be able to assist you further.


    Thanks,
    Danny

    • Lukas_'s avatar
      Lukas_
      Channel Surfer
      3 years ago

      Hi Danny, 

      I am the only one on the account. The rules consistently do not work properly. This is quite annoying, especially that these cameras do not offer playback on the app. It makes me consider switching

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hi Lukas_ 

        Thanks for the follow up regarding receiving notifications on your Roku Smart Home mobile app.

        We would be more than happy to investigate this issue further, but we will need more details. Can you please provide us with the following information:

        • mobile device brand, model, and OS
        • Roku Smart Home mobile app version
        • please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


        Thanks,
        Danny

  • Jennifo's avatar
    Jennifo
    Newbie
    3 years ago

    Glad I'm not the only one with this issue! Just got this exact camera and I have those two rules exactly like yours. I hope this gets figured out!

    • Lukas_'s avatar
      Lukas_
      Channel Surfer
      3 years ago

      Hi Danny,

      Has there been an update?

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hi Lukas_ 

        Thanks for the follow up regarding the issue you are experiencing with notifications on the Roku Smart Home mobile app.

        At this time the issue you have reported is still under investigation. Rest assured, once more information is available, I'll be sure to post and update this Community thread.

        Your patience and understanding in the meantime is greatly appreciated.


        Thanks,
        Danny