Forum Discussion

Lukas_'s avatar
Lukas_
Channel Surfer
3 years ago

Roku Cam SE: notifications even though Rules has them turned off when I'm home

This has been posted about but not followed up. As the title says, I have issues with too many notifications. I simply want notifications for motion on then I'm away from home and off when I'm home b...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Greetings Lukas_ 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with notifications on the Roku Smart Home mobile app.

What you are experiencing may be occurring due to more than one device having locations services on within the Roku Smart Home mobile app. Have you already tried turning off the location services on other devices for the Roku Smart Home mobile app to see if that helps regarding notifications?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Lukas_'s avatar
Lukas_
Channel Surfer
3 years ago

Hi Danny, 

I am the only one on the account. The rules consistently do not work properly. This is quite annoying, especially that these cameras do not offer playback on the app. It makes me consider switching

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi Lukas_ 

    Thanks for the follow up regarding receiving notifications on your Roku Smart Home mobile app.

    We would be more than happy to investigate this issue further, but we will need more details. Can you please provide us with the following information:

    • mobile device brand, model, and OS
    • Roku Smart Home mobile app version
    • please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


    Thanks,
    Danny

    • Lukas_'s avatar
      Lukas_
      Channel Surfer
      3 years ago

      I just submitted a log. 17717

      Google Pixel 6a with android 13(?) whichever is newest

      As well as newest Roku Smart Home app

      Thanks

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hello Lukas_ 

        Thanks for the response and providing us with the information that we have requested.

        Can you please provide us with the Roku Smart Home mobile app version you are using? This can be found by access the mobile app and selecting Account > About.

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


        Thanks,
        Danny