Forum Discussion

Hardracin's avatar
Hardracin
Newbie
3 years ago
Solved

Roku 360 SE Indoor camera volume is barely audible

I have the same issue just bought the outdoor camera and I can barely hear sound coming out of the camera

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Hardracin,

    Greetings and welcome to the Roku Community.

    We appreciate you for reaching out to us for assistance today. We would be pleased to help. Kindly follow the troubleshooting steps provided below to resolve the issue.

    1. Confirm the Roku Smart Home app and camera firmware are up-to-date.
    2. Make sure the sound is turned on.
      • In the live stream, the sound icon should be green for "on." If it is gray, that means it is off.
    3. Power cycle the camera.
    4. With the Roku Camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera.
    5. Delete the device from the Roku Smart Home app and set it up again like new.
    6. Factory reset the camera and set it up as a new device.

    If none of these troubleshooting steps works, please let us know. Rest assured that we'll assist you further.

    All the best,
    Kash

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi Hardracin,

    Greetings and welcome to the Roku Community.

    We appreciate you for reaching out to us for assistance today. We would be pleased to help. Kindly follow the troubleshooting steps provided below to resolve the issue.

    1. Confirm the Roku Smart Home app and camera firmware are up-to-date.
    2. Make sure the sound is turned on.
      • In the live stream, the sound icon should be green for "on." If it is gray, that means it is off.
    3. Power cycle the camera.
    4. With the Roku Camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera.
    5. Delete the device from the Roku Smart Home app and set it up again like new.
    6. Factory reset the camera and set it up as a new device.

    If none of these troubleshooting steps works, please let us know. Rest assured that we'll assist you further.

    All the best,
    Kash

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hi maracerqueira,

        We are warmly welcoming you here in the Roku Community!

        Have you tried the troubleshooting steps provided above in this thread? If not, we recommend giving those steps a try to see if you notice any improvements.

        Let us know so we can further assist you with this.

        All the best,
        Kash