Forum Discussion

Marque101's avatar
Marque101
Newbie
2 years ago
Solved

Number of individuals that can access the indoor camera

I’m just trying to find out if more than one person can connect to the same camera? If so then will you get notified if there’s been another person connected to it? How do you know if someone else is signed into your account on another phone and can watch your cameras?

smart home rules
  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 years ago

    Hi sistahshai,

    Welcome to the Roku Community!

    We noticed in your post that you are having trouble adding a third user to your Roku Smart Home device. We would be more than willing to provide you with further details about this matter.

    Please be informed that there is no limit on Roku Smart Home devices to be accessed by multiple users on their devices as long as they log on to the correct credential that was used to the Roku Account and Roku Smart Home app.
    When logging in to the Roku Smart Home app on other mobile devices, you will simply use the same credentials that were used for the original account because only one account can be connected to the Roku Smart Home devices.

    We hope you find this information helpful. Please let us know if there's anything else you would like to address.
    Regards,
    Riamie

9 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Marque101,

    Thanks for the inquiry!

    You can install the SmartHome app on multiple mobile devices, allowing several users to access the same cameras. Simply sign in to the app using the same Roku account or email address to link all devices, allowing multiple people to view the same camera. Once a specific individual has been signed in to the app, they can then control or view the camera. As of the moment, you're unable to receive notifications once someone is connected to it. 

    We hope this helps!

    Regards,
    Rey

    • CuriousCustomer's avatar
      CuriousCustomer
      Newbie
      2 years ago

      Ok i see theres no way to get a notification if someone else connects but is there a way to check if someone else is connected?

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        2 years ago

        Hi CuriousCustomer,

        Welcome to the Roku Community!

        I'm more than willing to provide you with more information about the Roku Smart Home app and Roku Smart Camera access.

        As of now, the Roku Smart Home app does not have a built-in feature to allow you to monitor who else has access to the app besides you. However, rest assured that unless you share your Roku account credentials, no unauthorized individuals will be able to access your Roku Smart Home app. In the event that someone attempts to log in to your Roku Smart Home app from a different device, you will promptly receive a unique one-time password (OTP). By keeping the OTP to yourself, you can effectively prevent unauthorized access to both your Roku account and the Roku Smart Home app.

        Rest assured that our team will be aware of this, as your convenience and satisfaction are among our top priorities. In the meantime, your patience and understanding are highly appreciated.

        Let us know if there's anything else you'd want us to address.

        Regards,
        Riamie

    • Catherine1231's avatar
      Catherine1231
      Newbie
      8 months ago

      This was great information. Very easy to understand and so helpful, Thanks so much! 

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        8 months ago

        Hi, Catherine1231.

        Greetings from the Roku Community!

        We appreciate you letting us know that this information is helpful. If there's anything else we can do to assist you, please let us know. We're always willing to help.

        Thanks,
        The Roku Community Team